Contact us

Ask a question, make a complaint or a Freedom of Information request.

The NHS Improvement enquiry team is currently providing a reduced service while we help with the NHS response to the coronavirus (COVID-19) outbreak.

We aim to respond to urgent enquiries and concerns as soon as we can, otherwise it may take us some time to get back to you.

We thank you for your patience and understanding during this period.

Contact NHS Improvement

If you need to ask for advice or raise a complaint or concerns with us, please follow our quick guide.

Primary care services

Please note: NHS Improvement does not investigate complaints about primary care, including GPs, dentists, pharmacies, opticians.

If you have a complaint about one of these services, please visit the NHS England website for more information on how to feedback or make a complaint about an NHS service.

Model Hospital

If you have questions or feedback about the Model Hospital, please visit the support site or contact the team at

Speak to us

0300 123 2257

Email us

Write to us

Skipton House, 80 London Road, London SE1 6LH

Contact the press office

Journalists wishing to contact the NHS England and NHS Improvement national media teams should use the following numbers:

To contact the national media team during normal office hours please call:

  • 0113 825 0958
  • 0113 825 0959

For emergency out of hours media calls only, the duty press manager can be contacted on 07768 901293.

Queries can also be sent to Please provide full details of your request and your contact information. This mailbox is constantly monitored.

Report a patient safety incident

Make a freedom of information (FOI) request

Request a speaker

Complete our online form to request an NHS England or NHS Improvement speaker for your upcoming event.

Suggest a resource

Complete our quick form to submit improvement tools, resources and ideas from within your organisation or across the health sector. 

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