Richard Wilson, Director of Quality Intelligence and Insight, and Tom Nicholas, Senior Improvement Analyst:
- explain the background of the tool – why it was developed and how 150 staff from 30 acute providers worked with us to trial and improve it
- demonstrate how to use the tool to explore where pinch points and blocks are occurring in your hospital
- show how statistical process charts (SPCs) can help you target attention and resources more intelligently
- host a discussion and take questions on the tool
You can find out more about our emergency flow improvement tool here.