Lean in healthcare: quality improvement to deliver better care

An event for those in the NHS who are implementing lean, or who are considering their improvement approach.

The case for NHS trusts adopting a recognised approach to quality improvement is clear and is now an expectation of of CQC and NHS Improvement’s joint well-led framework well-led framework


as well as a key theme of Developing People - Improving Care.

A number of NHS organisations are now employing lean as their improvement approach and so our knowledge of this in the NHS is increasing. We know that under the right conditions and done properly lean can have a positive impact on patient care.

On 17 May, this national conference offers delegates the chance to hear directly from senior healthcare leaders, from the UK and abroad, on the opportunities and challenges of embarking on a lean journey.

For those trusts already employing lean and those trusts who are contemplating which improvement approach to adopt, the event will enable you to learn from others’ experience, to discuss the issues and to network with the wider lean community.


The conference will be chaired by Adam Sewell-Jones, Executive Director for Improvement at NHS Improvement and we are delighted to be joined by renowned international experts: 

  • Dr John Toussaint, CEO, Catalysis
  • Sarah Patterson, Executive Director at Virginia Mason Institute

We will also be hearing from a range of senior NHS leaders who will be sharing their experiences of implementing lean management systems within their organisations, including:

  • Julian Hartley, Chief Executive Leeds Teaching Hospitals NHS Trust
  • Elaine Mead, Chief Executive, NHS Highlands


Over the course of the day there will be 10 workshops to choose from, with topical and practical examples and experiences shared by speakers from a broad spectrum including NHS trusts, national specialists and industry lean experts. This will include, amongst others, sessions on:

  • NHS Improvement’s new lean cohort
  • Learning from industry
  • Making better use of data
  • Culture and staff engagement
  • Patient participation in improvement activity
  • Lean and digital technology
  • Dignity by design

Workshops will soon be open for booking.

The conference will close with an expert panel where delegates will be able to engage in a discussion about the challenges and opportunities of implementing a lean management system.

Who should attend?

This event is aimed at NHS chief executives and executive directors from trusts who are already implementing lean as well as those who may be considering their improvement approach.

Places will be booked on a first come, first served basis and initially places will be limited to 3 per trust.

If you have any questions about the event, please email nhsi.events@nhs.net

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