Thinking differently to improve flow: understanding risk and what matters to the patient

A conference for those working to improve urgent and emergency care in the NHS. This was a full day event, repeated in Manchester and London.

Event slides

You can find the slides from the event on this page. 

Balancing risk and empowering patients PDF, 2.7 MB

Dr Ben Owens, Clinical Director, Sherwood Forest Hospitals NHS Foundation Trust
Dr Bharath Lakkapa, Clinical Director, Northamptonshire Healthcare NHS Foundation Trust

Reducing long hospital stays PDF, 902.6 KB

In Manchester this presentation was given by Elizabeth Sargeant, Senior Improvement Manager, Emergency Care Intensive Support Team, NHS Improvement.
In London this presentation was given by Stephen Duncan, Deputy Director, Emergency Care Intensive Support Team, NHS Improvement.

Helping emergency departments address crowding PDF, 2.8 MB

Kevin Reynard, Regional Clinical Director, Emergency Care Intensive Support Team, NHS Improvement

Embracing risk, enabling choice PDF, 730.5 KB

Henny Pearman, Royal College of Occupational Therapists

Breakout A - Bedside handover in a community hospital PDF, 2.2 MB

Nicole Johnson, Deputy Locality Manager - Community Urgent Care Services, Livewell Southwest

Breakout B - Transforming acute care using single clerking and innovative staffing solutions PDF, 2.1 MB

Dr Martin Duff, Clinical Director, Acute Floor and ED Consultant, Brighton and Sussex University Hospitals NHS Trust
Dr Rob Galloway, ED Consultant, Brighton and Sussex University Hospitals NHS Trust
Dr Philip Rankin, Clinical Fellow - Acute Floor, Brighton and Sussex University Hospitals NHS Trust

Breakout C - Reflecting on ESD and HomeFirst PDF, 1.9 MB

Cris Mulshaw, Head of Therapies, Salisbury NHS Foundation Trust

Breakout D - Developing a frailty model - Manchester PDF, 2.3 MB

Jyothi Nippani, Clinical Lead, Emergency Care Intensive Support Team, NHS Improvement

Breakout D - Developing a frailty model - London PDF, 663.7 KB

Esther Clift, Consultant Practitioner in Frailty, South Health NHS Foundation Trust

Breakout E - Collaborative approach to SAFER and Red2Green PDF, 947.9 KB

Nicole Dixon, Matron - Medicine Care Group, Royal Lancaster Infirmary
Mike Williams, Matron - SAFER Lead, The Mid Yorkshire Hospitals NHS Trust
Claire Boothroyd, Sister, The Mid Yorkshire Hospitals NHS Trust

Breakout F - Treating staff fairly when care doesn't go to plan - Manchester PDF, 1.3 MB

Michael Wilbur, Head of Patient Safety Delivery and NRLS Oversight, NHS Improvement

Breakout F - Treating staff fairly when care doesn't go to plan - London PDF, 2.2 MB

Dr Frances Healey, Deputy Director of Patient Safety/Insight, NHS Improvement

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