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  1. Michelle Clarke is Director of Nursing and Quality at Worcestershire Health and Care NHS Trust, a community and mental health care trust.

  2. We've participated in a range of regional events to launch the national A&E plan.

  3. The trust has agreed a set of actions with us after reviewing what caused its financial position to deteriorate and why some patients continue to wait too long in A&E and to be referred for cancers services.

  4. The National Quality Board (NQB) has published an updated safe staffing resource for NHS provider boards to assure the delivery of compassionate, effective, safe, sustainable high quality patient care.

  5. This fortnightly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, and foundation trust board secretaries.

  6. Today we've launched a nationwide drive to digitise outpatient services to improve patient experience and care quality – which could also help save the NHS up to £2.9 billion.

  7. A report published today highlights the work of 15 teams of local experts to improve patient safety and reduce avoidable harm in the NHS.

  8. Southern Health NHS Foundation Trust is set to continue improving patient care and the way it is run, as a series of new actions have been agreed by us and the trust.

  9. Information and events for independent providers of NHS services.

  10. We've launched a consultation on a single oversight and improvement framework which is designed to help identify the support needs of both NHS trusts and foundation trusts.

  11. Jeremy Marlow – who currently has responsibility for the Carter Review at the Department of Health – will be joining NHS Improvement on secondment as part of the planned transfer of responsibility for implementation.

  12. We've just completed a trail-blazing intensive support week with emergency care departments across Worcester.

  13. In this edition: a year of improvement support; improving A&E performance for 2016/17; tariff engagement 2017/18; Chief Investigator of the Healthcare Safety Investigation Branch appointed; events; webinars; out and about; other healthcare updates.

  14. We will help make sure patients in Dorset, Devon and Cornwall receive improved NHS 111 services from South Western Ambulance Service NHS Foundation Trust.

  15. In this edition: inspiring improvement event; 2017/18 national tariff; STP finance and efficiency template; new clinical forum; celebrating safety successes; patient safety alert clarification; demand and capacity programme; supporting information for AMR CQUIN; webinars; other healthcare updates.

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