Independent provider bulletin: April 2016

In this edition: new resources for developing strategy; patient safety incident reporting and responding to alerts; transforming costing; our first board meeting on YouTube; new whistleblowing policy and improvement directory.

Information and events for independent providers of NHS services. 

We welcome feedback on the content of the bulletin, as well as suggestions for future bulletins: please email

In this edition:

New resource to support you develop your local system’s strategy

We’ve developed a new guide ‘In it together: developing your local system strategy’ which you may find useful when developing and implementing strategies at the front line.

‘In it together’ has been designed to be read alongside our strategy development toolkit and it also provides insights from the service and signposts to recommended resources and case studies. It should be useful to all systems at any stage of working together.

Patient safety incident reporting and responding to alerts: clarification of processes

Having assumed the statutory patient safety functions previously delivered by NHS England, we wanted to clarify that as providers of NHS-funded care you should continue to follow the existing processes and policies to report incidents. The way you receive and act on national patient safety alerts will also remain the same.

If you have any questions then please email

Transforming costing: your questions answered

Following the publication of our costing guidance, which includes the draft healthcare costing standards, we’ve answered some frequently asked questions. We’ll publish answers to further questions on a regular basis as the costing transformation programme evolves. 

If you have any questions then please email

Sign up to our YouTube channel to watch our first board meeting

Our first NHS Improvement board meeting is taking place on Thursday 28 April and you’ll be able to watch a recording of the public session from Friday afternoon, 29 April.

To view this and follow other updates about our improvement work, subscribe to our YouTube channel.

Freedom to speak up: national whistleblowing policy is here to help you

Alongside NHS England, we’ve published a national whistleblowing policy for all organisations providing NHS-funded services, to adopt as a minimum standard to help to normalise the raising of concerns for the benefit of all patients. 

The policy came from a recommendation in Sir Robert Francis’ ‘Freedom to speak up review’ and follows where you commented on our policy proposals.

Please email if you would like a Word version of the policy for you to adapt and use within your organisation.

Do you have a favourite resource for our improvement directory?

We’ve put together a directory of useful websites where you can find online improvement tools, resources and networks on health and social care. 

If you have any suggestions of other websites that might be of interest to the rest of the sector then please submit them using our online form.


Mental health development workshops: London, Manchester, Birmingham.

Other healthcare updates

From Health Education England (HEE) and the Nursing and Midwifery Council (NMC): thought leadership lecture, 3 May, London

In this free event, HEE and the NMC will explore their roles in shaping the nursing and care workforce that patients need today and in the future.

The lecture is open to anyone involved in the future shape of the care workforce and will be of specific interest to the following groups:

  • nurse leaders working in primary and acute settings
  • policy makers
  • patients
  • those working in the independent and third sectors
  • academics from healthcare faculties in higher education

Find out more and register here.

From NHS England: national cancer breach allocation guidance

NHS England’s ‘Cancer waiting times delivery group‘ has developed national cancer breach allocation guidance to give providers a clear process to follow when creating local breach allocation policies which can help to remove bottlenecks from patient pathways and deliver timely cancer treatment. 

NHS England advises that these policies should adopt a single maximum handover date of day 38, the date by which cancer patients on an inter provider (IPT) pathway should be transferred from the referring trust/s to the treating trust.

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