Independent provider bulletin: May 2016

In this edition: making choice work in mental health; patient safety alert on Kawasaki disease; Healthcare Safety Investigation Branch update; webinars; out and about and other healthcare updates.

Information and events for independent providers of NHS services. 

We welcome feedback on the content of the bulletin, as well as suggestions for future bulletins: please email

In this edition:

Making choice work in mental health

We’ve heard from people who do not think that choice is working properly for some mental health services, so we’ve published advice for those who use these services, setting out their legal right to choose a provider and what to do if they feel their choice is being restricted. 

We also wrote to commissioners, reminding them of their responsibility to make arrangements that enable patients to choose the provider that best meets their needs. In our advice for commissioners, we talk about the importance of setting up good processes, contracting and payment to ensure that people can obtain the treatment they need without undue delay. We also highlight the ways that choice can identify gaps in service provision and lead to commissioners making new arrangements with you. 

For more information please email

Patient safety alert on Kawasaki disease

We’ve released a patient safety alert via the central alerting system (CAS) around the risk of death and serious harm from failure to recognise acute coronary syndromes in Kawasaki disease patients

Healthcare Safety Investigation Branch update

An expert advisory group, chaired by NHS National Director of Patient Safety, Dr Mike Durkin, has published a report making a series of recommendations to the government on the scope and the principles of the Healthcare Safety Investigation Branch (HSIB).  

As announced by Jeremy Hunt last year, the patient safety investigation function will offer support and guidance to NHS organisations on investigations, and carry out certain investigations itself to support learning and improvement. 

Recruitment is also underway for a chief investigator to lead the Branch. 


This webinar is aimed at colleagues who work with the national tariff and need to understand how prices are developed.

Metrics engine: an introduction, Wednesday 15 June 2016, 12pm - 1pm

  • We’re running a series of webinars on capitated/whole payment budgets for finance directors and managers. 

Find out more and register for: 

Watch again: 

Out and about: other events where you can find us

NHS Confederation annual conference: 15-17 June, Manchester

We’ll be at this conference next month where you can hear our speakers addressing a range of topics including:

  • Adam Sewell-Jones, Executive Director of Improvement, talking about the sustainable transformation of hospitals
  • Suzie Bailey, Director of Development, talking about how to transform organisational effectiveness
  • Jim Mackey, Chief Executive, in a keynote speech on NHS Improvement 

You can also visit us at our stand, which we’re sharing with the Care Quality Commission, to find out more about our current projects.

Find out more and book your place

Health+Care show: 29-30 June, London

We’re hosting a theatre space at this event which focuses on integrated care and is aimed at NHS providers. We’ll be running sessions on our culture and leadership work, and you can find out more about how we’re developing the payment system to support integration.

Find out more and book your free place.

Other healthcare updates

Have your say on death certification reforms

The Department of Heath (DH) is consulting on proposed changes to the death certification process and accompanying draft regulations. Your feedback will help ensure that new regulations, intended to come into force in April 2018, and any associated guidance will be implemented successfully.

Find out more about what DH is consulting on and respond by 15 June 2016.

The 2016/17 NHS Choice Framework

DH’s NHS Choice Framework for 2016/17 sets out the choices available to patients in the NHS.

Share this with your patients to explain:  

  • When they have choices about healthcare
  • Where they can get more information to help them choose
  • How to complain if they are not offered a choice

The framework has been refreshed to ensure that the language clearly sets out government policy in a way that is easy to understand and includes a number of fictional case studies demonstrating how patients might exercise their entitlements to choice in practice.

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