Provider bulletin: 1 November 2017

This weekly newsletter is sent to NHS providers' chairs, chief executives, finance, medical and nursing directors, HR directors, and board secretaries.

For action

Improving patient flow in community health services

We’ve identified the key areas that community health services should focus on to improve patient flow to benefit clinical outcomes and free up capacity during winter.

Our new report contains recommendations for you to implement, as well as examples of good practice from organisations already making progress in this area. We’ve also released a tool to help you collect and share your findings. 

Please see this 1 November letter from Jim Mackey about expectations for managing patient flow in community services over winter. 

Launch of mental health patient safety initiative

We've launched a national initiative for patient safety in mental health with the Care Quality Commission. 

It’s designed to make shared learning and sustainable quality improvement integral parts of how mental health services are delivered. 

Your engagement is crucial and we encourage leaders to share your patient safety challenges and solutions you’ve developed in response.

Improve the working environment for junior doctors

In partnership with the Faculty of Medical leadership and Management and NHS Providers we've identified eight high impact actions boards can implement quickly, and we've also provided examples of solutions recommended by doctors. 

Meaningful improvements will require engagement locally with junior doctors, with support from senior clinicians, and, in some instances, investment of resources. However, benefits to staff engagement, performance, cost savings and most importantly, patient care and reduction of harm will provide a worthwhile return. 

Commencement of amendments to the Mental Health Act 1983

Please read our 31 October letter about changes to sections 135 and 136 of the Mental Health Act 1983 as enacted in the Policing and Crime Act 2017. The changes come into effect on 11 December 2017 and relate to police powers of detention under the Mental Health Act. 

The amendments carry important implications for the NHS, policing and local authority partners, who need to work together to prepare adequately for their commencement.

For information

Skills, tools and shared learning to support newly appointed medical directors

Together with the Faculty of Medical Leadership and Management, we've produced a guide to support those transitioning into the medical director role feel prepared to address the challenges of a modern national health service. 


Webinar: Using the Model Hospital to identify financial savings

Tuesday 14 November

12.30pm - 1.30pm

Join this webinar for your opportunity to learn about:

  • the Model Hospital and its features and functionalities
  • how you can use the Model Hospital to identify productivity opportunities 

Who should attend?

  • finance, planning and strategy professionals 
  • project management office leads and teams

January 2018 national sector costing forums: guarantee your place

In partnership with the Healthcare Financial Management Association (HFMA) we're running four forums for directors of finance and transformation which will:

  • highlight best practice in using patient-level costing to improve patient care
  • share learning from recent cost collections
  • set out our plans to further develop cost collection and analysis tools 

Each of the forums will focus exclusively on acute, mental health, community or ambulance services. 

Regional updates

London update

Chairs networking event

Friday 19 January


This event is for chairs to discuss issues and challenges and network. Steve Russell, our London Executive Regional Managing Director, will provide a regional update followed by a Q&A session. 

To register or find out more please email

Updates from our partners

From NHS Confederation

NHS Partners Network Annual Partnerships Summit

Thursday 30 November, London

Hear more about the key building blocks of operational efficiency, population health management, accountable care systems and patient engagement from a range of speakers including: Philip Dunne MP, Minister of State for Health, Niall Dickson, Chief Executive at NHS Confederation, Jim Mackey Chief Executive at NHS Improvement and Jeremy Marlow, Executive Director of Operational Productivity at NHS Improvement.

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