Provider bulletin: 11 January

This weekly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, HR directors, and foundation trust board secretaries.


For action


Patient experience headlines tool launched

We’ve developed this tool in partnership with trusts to enable staff to access key sources of published patient experience measures all in one place – friends and family, ambulance survey, A&E survey, community mental health survey, maternity survey, PLACE, CQC inspection ratings and more. Users can get a sense of how an organisation is doing compared to others with similar characteristics. Users can also move the data around and generate simple graphs.

If you have any questions or want to discuss the work further, please email Julia Holding, Head of Patient Experience in our Nursing Directorate.

2017/19 national tariff published

In partnership with NHS England we've published the 2017/19 national tariff which aims to help you deliver sustainable, high quality care.

The new tariff contains a range of features designed to offer stability and a positive environment for realising the goals of the Five Year Forward View.

We've also started work on the post 2017/19 national tariff, and we’d welcome your involvement. Sign up to receive notifications and updates on the tariff’s development.

For information


Leading change, adding value

Leading change, adding value is a framework developed by us and a number of organisations working across the sector for nursing, midwifery and care staff. The framework looks at developing new ways of working that are person-focused and provide seamless care across health and social care.

Overall it aims to reduce variation in the quality of care, leadership and financial efficiency to support the implementation of the Five Year Forward View.

Find out more about the framework.

Changes to mental health metrics used in our Single Oversight Framework (SOF)

One of the new measures incorporated in Appendix 3 of the SOF, ‘Complete and valid submissions of metrics in the monthly Mental Health Services Data Set submissions to NHS Digital’, reviews the completeness of trusts’ patient data against five elements. However, following publication of the SOF, it has become clear that data covering two of these – school attendance (CYP only) and ICD10 coding – are not universally available across the Mental Health Services Data Set.

We are working with NHS England to review this but, in the meantime, we will only assess performance on the other three elements of this measure – ethnicity, accommodation status and employment status.


Regional updates


North update

Chairs networking event: 19 January, Leeds

London update

Chairs networking event: 16 February, London

South update

Chairs networking event: 2 March, Reading


Updates from our partners


From NHS England: updated NHS identity guidelines published

These guidelines have been published to support NHS organisations and providers of NHS services to achieve consistent use of the NHS identity.

They also give clear direction on how to correctly apply the NHS identity across different materials and channels.


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