Provider bulletin: 17 August 2016

This fortnightly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, and foundation trust board secretaries.

Consolidation of back office and pathology services

Please read this letter to find out what information we require from all providers on your back office and pathology services. 

We have created a back office template, and a pathology template (which is of most use to acute trusts, but we are asking all trusts to complete). We will be testing the two templates with a group of providers before sending them out to all providers in early September for return by the end of the month. The templates and data will be shared with your STP lead who will work across the whole health economy to support services consolidation. 

The letter also lists the back office function areas we plan to benchmark and that you should consider as priorities for review as you look to develop your business plans.

This letter follows the one recently sent to acute providers where we set out how we are going to be working with them over the next three weeks, and how we are planning our engagement throughout September to ensure all trusts are supported to finalise their consolidation business. 

National tariff policy proposals: there’s still time for you to have your say

Thanks to those of you who have already submitted your feedback on our policy proposals for the 2017/18 and 2018/19 national tariff (developed with NHS England) - your feedback will be used to develop the proposals that we include in the statutory consultation later this year.

If you haven’t already done so, you’ve got until midday on Friday 26 August 2016 to complete our online response form. You can contact us at if you have any questions or problems accessing the survey. To help you collate responses within your organisation, we’ve also published a Word version of the survey.

Single Oversight Framework next steps

Thank you for your responses to the Single Oversight Framework. We received over 170 responses and we really appreciate your time and comments.

We plan to publish the final Framework and our response to the comments received shortly – the Framework will take effect soon after publication. 

If you have any questions regarding the Framework or next steps please email

Resources to support the care of patients with acute kidney injury (AKI)

We’ve issued a stage two patient safety alert to continue raising awareness of AKI and signpost clinicians from all care settings, including GPs and community pharmacists, to a set of resources developed by Think Kidneys.

The resources support the public and staff working in acute, primary and community care to understand kidney health better and to help prevent, identify and manage AKI. 

Health and Care Innovation Expo, 7 – 8 September, Manchester Central

Health and Care Innovation Expo is back next month and invites providers to attend free-of-charge - register now using the ticket code EXPNHSP.

You’ll have lots of opportunities to hear about and share improvement stories, including at our four pop up university sessions which we’re running over the two days. 

We’re also hosting an afternoon session with three NHS providers who will share their innovation efforts including what has and hasn’t been successful and why. Chaired by Adam Sewell-Jones, you’ll have the chance to discuss your own challenges and how we can support you to innovate.

Visit us on Stand 79 to tell us about your improvement projects and to meet with some of the trusts we’ve been working with. You can also start to plan your own online agenda by choosing the areas that matter most to you and download an interactive app which will help you plan your visit, network with other app users and keep up-to-date with the latest updates. 

Follow us on twitter @NHSImprovement to keep up to date. 

Keeping people safer: working in the gap between national strategy and everyday improvement, 20 October, The King’s Fund, London

Join us at this interactive event where we’ll be examining what happens between national and regional patient safety strategies, information and instruction, and delivering safe care on the frontline.

A partnership event, hosted by NHS Improvement, The King’s Fund and Sign up to Safety, you’ll participate in structured conversations covering frontline improvement stories, governance and safety, and the patient’s role in safety, and we’ll be asking you to discuss the critical issues of keeping people safe.

Speakers include: 

• Professor Don Berwick, President Emeritus and Senior Fellow, IHI

• Dr Mike Durkin, NHS National Director of Patient Safety, NHS Improvement 

• Suzie Bailey, Director of Leadership and Quality Improvement, NHS Improvement

• Dr Suzette Woodward, Sign up to Safety

Other events coming up

Non-executive director and CCG lay member knowledge sharing event: 28 September, Leeds

We’re hosting a workshop with NHS England to help NHS trust and foundation trust non-executive directors (NEDs), Clinical Commissioning Group (CCG) lay members and elected council members develop the skills and expertise needed to implement the Five Year Forward View.

Induction day for provider chairs and chief executives: 20 October, London

Our induction day is for newly appointed chairs and chief executives of NHS trusts and foundation trusts, who are looking for an overview of NHS Improvement’s role and opportunities to network and create relationships with peers.

South region chairs networking event: 24 October, location TBC

This event will give NHS trust and foundation trust chairs based in the south region the opportunity to discuss issues and challenges, and network. Anne Eden, our South Executive Regional Managing Director will provide a regional update followed by a Q&A session and our Chief Executive Jim Mackey will also attend.

To find out more or register for this event, please email

UK Health Show: 28 September, London

Visit our stand at ‘Commissioning in Healthcare’, part of the UK Health Show, which brings together senior healthcare professionals and decision makers for one day to help the NHS and the wider sector promote and improve service delivery for better healthcare outcomes across the UK.

Jim Mackey will speak at 12.30pm about the relationships between regulators and clinical commissioning groups. 

Other healthcare updates

From NHS England: seven day services webinars - planning for the next survey

The next survey of the Seven Day Services Self-Assessment Tool (7DSAT), measuring acute hospital trusts' progress towards seven day emergency hospital care and the management of patients admitted as an emergency against the four priority clinical standards, takes place in September 2016. 

NHS England’s Sustainable Improvement Team is offering support for completing the survey, including webinars designed to help you to plan for the survey and use the tool. These are aimed at clinical, managerial, audit and administrative staff involved in the operational aspects of planning and carrying out the survey in their trust.

The webinars will cover:

  • a guide through the tool and the amendments since March 2016, based on feedback
  • an outline of the survey, methodology and process of entering and approving data
  • how NHS England can support you
  • an opportunity to ask questions about the survey or to arrange a more detailed conversation about your trust

The webinars will be held at the following times and will last approximately 90 minutes each:

  • Friday 2 September 3.00pm
  • Tuesday 6 September 1.00pm
  • Friday 16 September 10.30am 

To join, please register your interest by emailing – you can also send any questions you might have to this email address.

Between Wednesday 7 September and Thursday 20 October, a telephone helpline (0870 840 8033) will also be available for your questions.

From DH: government response to health education funding reforms

Following a consultation on reforms to the education funding for nursing, midwifery and allied health professional (AHP) students, the government has set out its plans to keep healthcare courses accessible for all.

It is planning a number of actions to support nursing, midwifery and AHP students complete their courses and enter the future health workforce.

Read the full response to the consultation.

From DH: cash management guidance

HM Treasury has set out a small number of ongoing issues regarding the way that some NHS bodies are moving funds around the banking system.

Finance directors, please share this note with your cash/treasury teams to ensure that the correct procedures are being followed. The Government Banking Service will continue to monitor customer transactions and will approach any NHS body that does not comply with these rules.

If you wish to discuss this further then please contact Erskine Douglas at DH on 020 7210 4367 or email

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