Provider bulletin: 17 January 2018

This weekly newsletter is sent to NHS providers' chairs, chief executives, finance, medical, nursing and HR directors, and board secretaries.

For action

Revised Never Events policy and framework published

Following our recent consultation, a revised version of the Never Events policy and framework and updated Never Events list have been published. This list now includes two additional types of Never Event. 

These aim to provide clarity for staff providing and commissioning NHS-funded services who may be involved in identifying, investigating or managing Never Events and ensuring there is a focus on learning and improvement.

The revised policy and framework come into effect on 1 February 2018, in line with the updated 2017-19 NHS Standard Contract.

Please ensure your teams and trust boards are aware of the changes so that local policies and procedures remain in-line with the revised national policy and framework.

New lean programme: apply by 28 February 2018

Our new three-year programme – open to all types of providers – will support you to deliver a lean management system which recognises both the context and needs of your organisation.

As the number of health systems employing lean management approaches to transform healthcare increases, the evidence base grows for the improvements lean principles secure, eg to quality and safety of patient care, efficiencies/waste reduction, culture change.

Many of you have asked for access to in-house lean expertise and this programme, drawing on the experience and learning of providers using lean, will provide:

  •          executive coaching in a lean context
  •          support with establishing a local Kaizen Promotion Office
  •          training programmes, tools and materials
  •          support with securing clinical buy-in
  •          workshops, events and networking opportunities.

We’ll be running a couple of information sessions later this month/early February for you to find out more. In March we’ll shortlist and visit applicant trusts, and the programme is expected to start in July 2018. 

To apply for one of the six places in this first cohort, read more about the programme, and then complete the application form by midnight Wednesday 28 February. 

If you have any questions at this stage, please email   

Opportunity to build service improvement capability

Applications for the March cohort of our ACT Academy’s QSIR College (quality, service improvement and redesign) programme are now open. 

QSIR College offers trusts and health systems the opportunity to develop sustainable quality and efficiency improvement capability within their organisation or across their system. 

QSIR College develops candidates to a level where they are assessed and accepted as associate members of the QSIR teaching faculty and go on to skill up other staff in their organisation or system. 

Apply for your free place by 5pm Monday 5 February.

Workforce medical productivity data due by the end of this month

We have extended the deadline for the annual medical productivity data collection, which aims to help you identify comparative productivity opportunities. 

Once data has been collated nationally, it will be analysed to update medical workforce metrics as part of the Model Hospital programme, and then for developing trusts, regional and national level dashboards that will support wider benchmarking. 

Please refer to the template and information you were sent in November and get in touch if you need more information, or if you need to be resent the template.

Medical directors, please email your submissions to by 5pm Wednesday 31 January 2018.

Nominations for this year’s royal garden parties

We’re co-ordinating nominations from providers for this year’s royal garden parties. Last Thursday we wrote to chairs and chief executives with a form to complete and submit by 9am Monday 29 January 2018.

We have 80 places in total for all providers for each date (Tuesday 15 May, Thursday 31 May and Tuesday 5 June), which includes nominees’ guests.

If your trust didn’t receive our email and you would like to nominate a member of staff, please email   

For information

New retention improvement resource

From your best practice examples, we have summarised seven essential steps every organisation should take to improve clinical staff retention.

This new resource uses insights from HR directors, directors of nursing and medical directors to showcase proven approaches. 

How NHS leaders are developing people and improving care

One year on from the launch of Developing People - Improving Care, this new publication highlights how leaders across health and social care have implemented the framework.

It highlights some of the great work taking place across England, demonstrating the steps people are taking to ensure systems of compassion, inclusion and improvement are at the core of the health and care system. You can also read about plans for the year ahead and some of the steps you can take to learn more about the framework.


Demand and capacity training events

These one-day face-to-face training events, across the country from late February to early May, provide an introduction to the principles and methodological approaches to demand and capacity modelling, and are open to anyone from providers and commissioners. This training will support and inform the production of robust activity plans at a local, organisational level.

Imaging services data collection: please notify radiology service managers

The deadline for submitting the 2016-17 imaging services data collection is 5pm Wednesday 31 January 2018. 

To support radiology service managers in completing the data collection, we have been hosting WebEx sessions. The next and final one is on Thursday 18 January (12.30pm – 2.30pm). To join, complete this Doodle poll by entering your email address and choosing 18 January. You will then receive joining instructions.

If you have any queries or need any help with completing your data collection by the 31 January deadline, please email

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