Provider bulletin: 18 January

This weekly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, HR directors, and foundation trust board secretaries.


For action


Patient experience headlines tool: register for upcoming webexes

To find out more about this tool join us for a webex from 12pm to 1pm on Thursday 26 January or from 11am to 12pm on Monday 30 January. Please email NHSI.PatientExperience@nhs.net to register.

Share your views on use of resources and well-led

NHS Improvement and the Care Quality Commission (CQC) continue to align our approaches to overseeing providers and understanding where support is needed. To help with this, we are consulting on a new use of resources assessment and a new well-led framework.

If you would like to share your views, please complete our survey by 5pm on Tuesday 14 February 2017.

CQC has also published a consultation on its next phase of regulation and we encourage you to read this too before responding on use of resources and well-led.

ImprovementX: Monday 30 January to Friday 3 February

We’re supporting UK Improvement Alliance's (UKIA) ImprovementX event week which features a series of digital discussions including from 1 to 2pm on Monday 30 January, on the subject of Developing People, Developing Care. This session is hosted by our Executive Director of Improvement, Adam Sewell-Jones.

For information


NHS efficiency map updated

Working with the Healthcare Financial Management Association (HFMA) and the Provider Cost Improvement Group, we've revised and updated the NHS efficiency map. The map brings together efficiency guidance, tools and examples to help provider finance teams produce cost improvement plans.

Our Director of Finance, Elizabeth O’Mahony, has also written this accompanying blog post.

Recent A&E workshop and next steps

Following Jim Mackey’s letter of 19 December ‘Broadening our oversight of A&E’, over 50 representatives from the sector attended a workshop on 12 January focusing on the practical next steps to help relieve pressure on systems and support performance improvement.

Areas covered included taking a more standardised approach to the streaming of patients when they arrive at emergency departments, how support is prioritised for our sickest patients and ensuring there is a consistent and holistic view of providers’ performance on emergency care.

In the letter we suggested a date of 27 January for regional workshops. However, we have decided not to hold these on that date as we appreciate it’s not the best time to be asking you to be away from your trusts. 

Over the coming weeks we’ll work with clinical and sector leads to develop products and support offers for the system, followed by piloting and testing.

Event postponed: ‘Learning from deaths’ 9 March

Due to scheduling issues, we have had to postpone this conference. We have today written to you to that effect, and we’ll be advising of the new date very shortly.

It remains the case that from April, all trusts will be required to collect and publish information on deaths, with evidence of learning and improvements being made as a consequence of that information. Trusts will be expected to publish their information on deaths quarterly starting from June. With this in mind, we are focused on finding an alternative date in March.


Regional updates


North update

Chairs networking event: 19 January, Leeds

Midlands and East update

Chairs networking event: 26 April, Leicester

Please save the date - registration details coming soon.

London update

Chairs networking event: 16 February, London

South update

Chairs networking event: 2 March, Reading


Updates from our partners


From The King's Fund, NHS Improvement and Healthwatch: Better transfers of care for older people (21 February 2017)

Drawing on the findings from recent reports by The King’s Fund and partners, this event will explore new ways of ensuring older people experience a safe, appropriate and timely discharge that is right for them and their health needs.

Use the code ‘NHSI’ when booking to receive a 20% discount.

From NHS Digital: Burden Advice and Assessment Service (BAAS) - emergency care data set (ECDS)

BAAS offers advice, guidance and support for the health and social care system on minimising the burden and bureaucracy of data collection.


NHS Digital is currently assessing the burden of the forthcoming ECDS and implementation of new commissioning data set (CDS) type 011. NHS Digital wants to engage with stakeholders to understand the end-to-end process of data collection/CDS submission and the likely impact of implementing ECDS for provider organisations.

Please contact NHS Digital if you would like to be involved.

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