Provider bulletin: 22 June

In this edition: a year of improvement support; improving A&E performance for 2016/17; tariff engagement 2017/18; Chief Investigator of the Healthcare Safety Investigation Branch appointed; events; webinars; out and about; other healthcare updates.

This fortnightly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, and foundation trust board secretaries. 

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In this edition: 

Inspiring improvement: a year of improvement support

Our event with the Faculty of Improvement, which kick starts an intensive year of improvement support for NHS providers, is now fully booked.

If you’ve not managed to secure a place, you can still get involved on the day by watching our live streaming of the event, asking questions and voting on the key themes and discussions, and following our hashtag #improve365 on Twitter.

Make the most of this interactive event and watch with your teams. We’ll give you more information on how you can attend digitally in the next bulletin. 

You can expect a day of interaction and active learning where we’ll focus on:

  • how we can make improvements through insights from Faculty members, NHS Improvement’s teams and most importantly providers across the country
  • the practical support on offer to you
  • giving you an understanding of what tools and resources are available
  • making new contacts and joining new networks

You’ll have the chance to share your work with others as well as learn, and to leave with at least one new useful idea, big or small, to implement when you get back.

Improving A&E performance for 2016/17

Improving A&E performance is a priority for everyone in 2016/17. To support acute and ambulance providers, Jim Mackey is inviting you to attend an event where he will set out the national and regional actions and expectations underpinning the A&E recovery plan for 2016/17.

You will hear from us how we intend to drive sustained improvements by collaborating with trusts, and from both clinicians and managers who have been successful in making improvements to A&E performance.

The events will highlight elements that need to be in place to make the 2016/17 plan successful, together with specific sessions dedicated to driving key elements of the plan. You will hear how the regional operating model will support you in your region, including further development of the Emergency Care Improvement Programme. You will also have the opportunity to ask questions.

Tariff engagement 2017/18

We're aiming to conclude the 2017/18 tariff consultation much earlier than last year, to provide greater certainty to commissioners and providers as you work on your plans for 2017/18.

To assist you in understanding and commenting on the proposals, we will be holding a series of five workshops with NHS England in July and early August.

You can also sign up to receive email updates when we publish new information about the 2017/18 tariff.

Chief Investigator of the Healthcare Safety Investigation Branch appointed

Keith Conradi has been appointed as the Chief Investigator of the Healthcare Safety Investigation Branch (HSIB), the new organisation being set up to support NHS providers in the conduct of high standard investigations and to perform a small number of investigations of its own.

Keith is currently Chief Investigator for the Air Accidents Investigation Branch. He will be responsible for the initial setting up of HSIB by 1 April 2017 and for its ongoing leadership.

HSIB will operate as an independent unit with financial governance from NHS Improvement.


Improving A&E performance for 2016/17 – events for acute and ambulance providers

  • North region: Friday 24 June 2016, Leeds
  • London region: Thursday 30 June 2016, London
  • Midlands & East region: Wednesday 6 July 2016, Birmingham
  • South region: Tuesday 12 July 2016, Brighton

National tariff 2017/18: policy proposal workshops

  • Tuesday 19 July, Birmingham
  • Tuesday 26 July, London
  • Thursday 28 July, London
  • Tuesday 2 August, Leeds

Digital solutions to improve outpatient care, 11am – 1pm, Wednesday 6 July

Join us for this workshop to explore digital solutions to improve outpatient care, held alongside the King’s Fund Digital Health and Care Congress.  


Introducing agency wage caps, Friday 24 June, 12:30pm - 1.30pm 

Register for this webinar to find out more about the new policy of agency wage caps for all staff groups. This includes what wage caps are; a reminder of other agency rules; how to report wage caps and more.

Out and about: other events where you can find us

Health+Care show: 29-30 June, London

Visit us at this event where we’ll be running sessions in our dedicated provider theatre on:  

  • creating the culture for continually improving care
  • the forthcoming National Leadership Development and Improvement Strategy
  • the NHS payment system
  • agency rules 

You can also visit our exhibition stand to find out more about other projects.  

Patient Safety Congress and Awards, Manchester, 5-6 July 2016

If you’re going to this year’s congress make sure you pop by our stand to meet with members of our improvement and patient safety teams to find out how what our upcoming priorities are for the sector.

You can also hear from NHS Improvement colleagues Jim Mackey, Chief Executive and Ruth May, Executive Director of Nursing as well as a range of other speakers

Other healthcare updates

Six principles for engaging people and communities

The People and Communities Board, one of the Five Year Forward View programme boards, has published Six principles for engaging people and communities. The principles offer a practical steer on developing the ‘new relationship with people and communities’ set out in the Five Year Forward View and will be useful for anyone engaged in transforming health and care.

Freedom to Speak Up events

The National Guardian’s Office has arranged a series of events to support the Department of Health’s commitment to nominate a Freedom to Speak Up Guardian in every trust by 1 October 2016.  

The engagement events are being held across the country and will explain:

  • the background to the appointment of Freedom to Speak Up Guardians including their role and purpose
  • the role of the National Guardian
  • the functions and priorities of the office

Sir Robert Francis QC will also be speaking at these events.

Find out more about the events and sign up.

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