Provider bulletin: 22 November 2017

This weekly newsletter is sent to NHS providers' chairs, chief executives, finance, medical and nursing directors, HR directors, and board secretaries.

For action

Daily SITREP automation returns: have you started submitting your data?

We’ve developed an automated, data collection system that provides you with up to date information about patient flow through A&E, to help you identify and make improvements to your systems.

Thank you to the 11 providers who are now submitting daily automated and validated SITREP returns. By Christmas, our expectation is that this list will include 100 of the 138 providers that have signed up for the programme.

If you have yet to submit test and real data, or request access to the new web portal, you need to do this by Friday 15 December. To transition to the live system, your chief operating officer and/or information manager will need to:

  • submit data on a daily basis to the Okta portal
  • validate this data (along with any manual returns) in the Okta portal
  • check that the data matches on the current system and the Okta portal

If you have any questions please email

National 2016/17 imaging data collection

As part of our work to deliver high quality, value for money imaging services, next month we will contact all chief operating officers and finance directors requesting 2016/17 imaging data. This data will help us identify opportunities to improve services. 

If you have a radiology service manager in your trust who you can nominate to be the data collection lead, please send us their contact details on by 5pm Thursday 30 November.

For information

Ensure your approach to allied health professional (AHP) job planning is consistent with best practice

We've produced a guide and tools to help you agree how much of each AHP’s role will be allocated to clinical care and other supporting professional activities, so you can manage their capacity.


Managing patient flow over winter

1pm to 3.30pm

Monday 27 November


As you continue to work hard to ensure good patient flow and support the timely discharge of patients through community services, we still a need to reduce the number of patients experiencing discharge delays.

This event is for chief executives who provide community services. It will focus on our recent guidance that sets out expectations to improve patient flow over winter.

Join us for your opportunity to:

  • hear Jim Mackey, Chief Executive, NHS Improvement and Simon Stevens, Chief Executive, NHS England, outline their support offer

  • hear from peers on how they've dealt with managing patient flow during winter

  • learn more about the guidance and ask questions

  • share views on what support is needed to improve patient flow 

Webinar: Using the Model Hospital as a nursing or e-rostering lead

Tuesday 12 December

1.00pm to 2.00pm

Join us to:

  • get an overview of the Model Hospital and how it works
  • learn about the features and functionalities of the Model Hospital

Who should attend?

  • directors and deputy directors of nursing, nursing managers and nursing teams in community and mental health trusts
  • e-rostering leads in community and mental health trusts
  • participants in the 90 day rapid improvement programme

Webinar: Implementing the ED patient safety checklist

Wednesday 29 November

1.30pm to 2.30pm

Developed by clinicians in the Emergency Department at Bristol Royal Infirmary, this tool can help you ensure ensure patient safety is always prioritised.

Who should attend?

  • ED nurses, matrons, chief nurses/heads of nursing
  • ED consultants and junior doctors
  • ED clinical directors and operational/safety managers

Regional updates

London update

Ongoing support and treatment for survivors and those bereaved by the Grenfell Tower fire

The London Clinical Networks has outlined a support pathway to help services and communities respond to people needing treatment following major incidents. Please note although the information refers to terrorist attacks it is also relevant to how you approach those affected by Grenfell.

Chairs networking event

Friday 19 January


This event is for chairs to discuss issues and challenges and network. Steve Russell, our London Executive Regional Managing Director, will provide a regional update followed by a Q&A session. 

To register or find out more please email

North update

Chairs networking event

Friday 2 February


This event is for chairs to discuss issues and challenges and network. Lyn Simpson, our North Executive Regional Managing Director, will provide a regional update followed by a Q&A session. 

To register or find out more please email

Midlands and East update

Chairs networking event

Wednesday 31 January


This event is for chairs to discuss issues and challenges and network. Dale Bywater, our Midlands & East Executive Regional Managing Director, will provide a regional update followed by a Q&A session. 

To register or find out more please email

Updates from our partners

From the National Guardian's Office: call for action on speaking up

The National Guardian's Office has identified some useful learning for all trusts from its first case review on the culture of speaking up. Please reflect on the recommendations and apply them to ensure staff feel free to speak up.

From the Royal College of Physicians (RCP): Improving teams in healthcare

The RCP has launched a series of resources to help the healthcare team maximise their individual and group potential. 

If you have any feedback or suggestions for further work please email

From NHS Digital: new national data opt-out

This will be introduced from March 2018 to give patients a clear choice on how their personally identifiable data is used for purposes beyond their individual care, as detailed in Your Data, Better Security, Better Choice, Better Care – the Government’s response to the National Data Guardian Review of Data Security, Consent and Opt-Outs.

NHS Digital is developing the system now along with a suite of communications products for workforce and patients to test. 

Find out more about this important development and/or subscribe to the national data opt-out newsletter.  

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