Provider bulletin: 25 May 2016

In this edition: Seven day services; Improvement conference; FIP launch; Draft guidance on good governance; Making mergers work better for patients; Healthcare Safety Investigation Branch update; Digital services for outpatients; Transformational change through system leadership and other updates.

This fortnightly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, and foundation trust board secretaries. 

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How can seven day services benefit patients?

Provider chief executives and medical directors received a letter on 23 May from our Executive Medical Director, Dr Kathy McLean, which sets out our expectations on implementing seven day services, particularly in light of ongoing planning work and your role in developing Sustainability and Transformation Plans (STPs).

The ‘NHS Services, Seven Days a Week Forum’, chaired by Prof Sir Bruce Keogh, set out ten clinical standards to improve the quality of care and which define what seven day services should achieve for patients admitted to hospital in an emergency.  Four of these are priority standards which must be fully implemented by 2020/21. 

We’ve published a series of resources which explain how seven day services can benefit patients and includes examples of seven day services working now in the NHS. 

We’ve previously asked for your support in establishing a robust baseline for the four priority standards and thank you for your continuous work in helping to achieve this. 

Improvement conference, 14 July 2016 – save the date

On 14 July, we’ll be holding a conference in central London where our Faculty of Improvement will launch an approach to sharing improvement good practice. 

We’ll send you an invitation with more details shortly; in the meantime please keep the date free. 

If you have any improvement success stories you’d like to share with us for the agenda then please email them to

Financial Improvement Programme launch

We've launched the Financial Improvement Programme (FIP) to offer intensive financial support to trusts and help them make difficult savings. We’ve chosen the 16 trusts on the basis of where we think intensive support will have the most impact, and we will bring more providers into the programme as part of a second wave later in the year. 

The programme follows recommendations from the Carter review and shares innovative approaches, tools and lessons learnt with the NHS. 

Have your say: draft guidance on good governance across local health economies

An important route to better outcomes for patients is for providers to collaborate across local health economies (LHEs) to improve the quality and sustainability of services, as set out in the Five Year Forward View.

We’ve published new draft guidance which sets out what we expect as a matter of good governance for providers working in an LHE context, for example when developing or implementing your STP. 

You can give your views on the draft guidance itself, and the intention behind it, and we would be grateful for any feedback.  If you wish to contribute, please send comments to by 5pm on Monday 20 June 2016.

How to make NHS mergers work better for patients: advice from your colleagues

Many NHS providers are considering merging in pursuit of better integrated, higher quality and more cost effective care. 

We’ve published a series of resources based on advice from senior executives and clinicians with experience of planning and implementing mergers to help you decide whether a merger is the right choice to deliver improvements for patients, and if so how to ensure it is successful.

Healthcare Safety Investigation Branch update

An expert advisory group, chaired by NHS National Director of Patient Safety, Dr Mike Durkin, has published a report making a series of recommendations to the government on the scope and the principles of the Healthcare Safety Investigation Branch (HSIB).  

As announced by Jeremy Hunt last year, the patient safety investigation function will offer support and guidance to NHS organisations on investigations, and carry out certain investigations itself to support learning and improvement. 

Recruitment is also underway for a chief investigator to lead the Branch. 

Would you like to help develop digital services for outpatients?

Jim Mackey wrote to chief executives last week inviting you to be involved with our improvement team in developing digital services for outpatients.

If you are interested in helping to shape the development of the concept, and maybe trial this in your organisation, please email

Transformational change through system leadership (TCSL)

Are you part of a senior team, within a healthcare system, that is actively engaged in delivering system-wide transformational change?

Our TCSL programme offers teams the opportunity to build personal and team capabilities in transformational change and is based on proven concepts, tools and techniques you need when working within complex healthcare environments. It covers a wide range of topics and allows you to put theory into practice.

The programme involves five interactive workshop days over four months, supported by weekly online learning activities. Apply for your team’s place now. 

Are you interested in taking up a non-executive role?

We appoint chairs and non-executive directors of NHS trusts and NHS charities, supporting them to find talented people with the skills and experience to help run NHS services for their local community. 

Find out more about this service and the current vacancies that are available. 

The acute patient-level costing data collection 2015/16 opens in August

We're looking for more providers than ever to submit patient-level costing data to our voluntary collection this year, using our Approved costing guidance and the HFMA acute clinical costing standards

If your trust participates, we’ll give you detailed feedback and analysis of your data, and you’ll have access to a bespoke benchmarking tool which now offers greater depth of analysis and a wider range of metrics for you to use when comparing cost and activity data against other providers.  

Submitting to this voluntary collection is a valuable way for you to help implement the forthcoming standards. This year's collection window runs from 1 August to 31 October 2016 so register your interest now.

Events and webinars



This webinar is aimed at colleagues who work with the national tariff and need to understand how prices are developed.

We’re running a series of webinars on capitated/whole payment budgets for finance directors and managers. 

 Find out more and register for: 

Watch again: 

Out and about: other events where you can find us

NHS Confederation annual conference: 15-17 June, Manchester

We’ll be at this conference next month where you can hear our speakers addressing a range of topics including:

  • Adam Sewell-Jones, Executive Director of Improvement, talking about the sustainable transformation of hospitals
  • Suzie Bailey, Director of Development, talking about how to transform organisational effectiveness
  • Jim Mackey, Chief Executive, in a keynote speech on NHS Improvement 

You can also visit us at our stand, which we’re sharing with the Care Quality Commission, to find out more about our current projects.

Find out more and book your place.

Health+Care show: 29-30 June, London

We’re hosting a theatre space at this event which focuses on integrated care and is aimed at NHS providers. We’ll be running sessions on our culture and leadership work, and you can find out more about how we’re developing the payment system to support integration.

Find out more and book your free place.

Other healthcare updates

From HSCIC: secondary uses service consultation

The Health and Social Care Information Centre (HSCIC) is developing a replacement for Secondary Uses Service (SUS) which is scheduled for release in April 2017 and will be called SUS+.

 The new service should aim to:

  • deliver existing functionality with greater efficiency and transparency
  • enable the development of extended functionality
  • improve experience for system users 

As this change in service will impact the majority of NHS providers, HSCIC is giving you the opportunity to feed back and help shape the future of this service.

Find out more and register your interest.

From NHS Providers: Volunteers’ week, 1-12 June

NHS Providers is raising awareness of the role and importance of NHS governors who give their time voluntarily to achieve good governance within foundation trusts. 

Find out more about the campaign and how you can get involved.

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