Complaints handling — a reminder
We’ve recently had several MPs express concern about patient complaints that only seemed to be taken seriously when a local MP became involved.
We want to remind all trusts that you should approach your complaints handling the same, no matter who raises the concern, in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009.
Health and Care Innovation Expo 2018 — keynotes and workshops
Wednesday 5 and Thursday 6 September, Manchester
We are running several pop-up university sessions with topics including improving productivity with the Model Hospital, and the value of AHPs in system leadership and hospital bed modelling.
Our stand with NHS England will feature mini theatre sessions, including making data-driven decisions, improving staff turnover, and demand and capacity planning. There will also be opportunities to meet and engage with colleagues from both organisations.
Updates from our partners
The Dementia Care Pathway
Developed on behalf of NHS England, the National Collaborating Centre for Mental Health (NCCMH) has published ‘The Dementia Care Pathway — full implementation guidance’ to help you improve the delivery and quality of care and support for people living with dementia and their families and carers. This guidance builds on the existing ‘Implementation guide and resource pack for dementia care’.
Delivering resilient services for the winter: South East region urgent and emergency care workshop
Thursday 6 September, 9.30am – 4pm, London
The focus of the workshop is to showcase practical cases/examples to help you to increase your overall resilience and to implement key national recommendations to manage seasonal demand.
The agenda will cover key milestones across the emergency care pathway, and you will hear from colleagues from across the region, facing similar challenges to yours, who have been able to make sustained changes to their processes and systems in their own trusts.
NHS Supply Chain
Breakfast sessions for chief executives and chief financial officers
These regional events are an opportunity to consider the implications, opportunities and challenges of the new operating model. They will be held throughout September and you can sign up using the links below and the password ‘supplychain’.