Provider bulletin: 30 August 2017

This weekly newsletter is sent to NHS providers' chairs, chief executives, finance, medical and nursing directors, HR directors, and board secretaries.

For action

Integrated Support and Assurance Process (ISAP): new guidance

Working with NHS England, we've designed a consistent, streamlined process for supporting and assuring the successful delivery of complex contracts.

ISAP aims to support commissioners and providers to identify, understand and manage the risks in developing such contracts.   

If you feel the assurance process may be applicable to a contract you're looking to enter in to or bid for, please contact our regional teams.       

For information

New medical director to lead our engagement programme with frontline clinicians

We've appointed Dr Sean O'Kelly as our Medical Director for Professional Leadership to work alongside clinical leaders to understand and improve the way we engage with clinicians.

Dr O'Kelly will work as part of a team to provide guidance across NHS Improvement and the sector to help support the continued professional development of clinicians. He will also work closely with commissioners, patient groups and providers to encourage innovation and support the development of new service and care models. 


Live emergency flow tool demonstrations at Expo

Visit us on stand 83 at Health and Care Innovation Expo, 11-12 September in Manchester, for live demonstrations of our new tool. It will help you better understand which elements of flow through your organisation are challenged and enable you to focus improvement efforts on the areas which are likely to have the greatest impact. We’ll provide the timings of these demonstrations in next week's bulletin. 

We're also running demonstrations of the Model Hospital, and you'll have the opportunity speak to our team about how to enable cultures for continuous improvement in your organisations. 

Expo is free-of-charge for providers – register now using the ticket code EXPO17.

Our sessions and pop-up universities are also now open for booking:

Communications and engagement sessions

  • Masterclass on public consultation and engagement: Day 1 at 11.45am
    Claire Riley from Northumbria Healthcare NHS Foundation Trust and John Underwood from the Centre for Health Communications Research will lead a two hour session to share case studies from Cumbria supported by Kath Hughes, Head of Engagement & Communications at Cumbria Partnership NHS Foundation Trust,  Rhea Heron, Head of Communications at North Cumbria University Hospitals NHS Trust and Julie Clayton, Head of Communications & Engagement North Cumbria Clinical Commissioning Group.    

  • Planning for unplanned events: Day 2 at 1.30pm 
    Phil Groves, Deputy Director, Strategy, Operations and Incident Response at NHS Improvement, will lead a two hour session on crisis communications, supported by Karen Coleman from the West Yorkshire and Harrogate Sustainability and Transformation Partnership (STP).   

We've got five places left for each session. If you’d like to register please email Please note that priority will be given to frontline NHS communicators. 

Visit us on Stand 83 to tell us about your improvement projects and to meet with some of the trusts we’ve been working with. 

You can also start to plan your own online agenda by choosing the areas that matter most to you and download an interactive app which will help you plan your visit, network with others and follow the latest conference updates. 

A new improvement network: September events

We’re launching a new improvement network, aimed at staff who lead improvement within providers. The network will be developed with support from The Health Foundation, building on our existing partnership in hosting the Q Community. 

We'll be using our first events to shape the network design. Although the London event is now sold out places are still available for the one in Leeds on Wednesday 6 September.

Seven day hospital services: September events

We're running a series of events for people working on the seven day hospital services programme to share and learn from colleagues across their region. You'll hear about latest developments in the national programme from Dr Kathy McLean, our Executive Medical Director, and from senior clinicians and leaders who have led the implementation of seven day hospital services within their trusts.

The events are for senior clinicians and managers involved in the operational delivery of seven day hospital services within providers and system stakeholders.

North region: Manchester, Friday 15 September

Sign up or email to find out more.

Midlands and East region: Birmingham, Wednesday 13 September

Sign up or email or to find out more.

Midlands and East region: Cambridge, Wednesday 27 September

Sign up or email or to find out more.

South region: London, Thursday 7 September

Sign up or email or to find out more.

London region: London, Thursday 21 September

Sign up or email or to find out more.

Regional updates

Midlands and East update

Chairs networking event: Wednesday 1 November, location tbc

This event is for chairs to discuss issues and challenges and network. Dale Bywater, our Midlands & East Executive Regional Managing Director, will provide a regional update followed by a Q&A session.

To register or find out more please email

North update

Chairs networking event: Thursday 14 September, Leeds

This event is for chairs to discuss issues and challenges and network. Lyn Simpson, our North Executive Regional Managing Director, will provide a regional update followed by a Q&A session.

To register or find out more please email

London update

Chairs networking event: Friday 29 September, central London

This event is for chairs to discuss issues and challenges and network. Steve Russell, our London Executive Regional Managing Director, will provide a regional update followed by a Q&A session.

To register or find out more please email

Non-executive directors networking event: 4pm-8pm, Thursday 19 October, central London

Over the last few months we've met with chairs to discuss regional and national issues, share learning and ways of working.

As a result of positive feedback, we thought it would be helpful to give non-executive directors the same opportunity. 

Event topics will include:

  • learning from deaths 
  • working relationships between trusts and STPs
  • balancing primary responsibility to your own organisation and cooperation with a wider system

If you're interested in attending please ‘save the date’ in your diary and we'll shortly provide further information and registration details.

Updates from our partners

From the Department of Health: re-employment of staff in receipt of an NHS pension

This guidance is about staff who have taken their NHS pension scheme benefits and who now wish to return to work for the NHS.

The guidance aims to help you put in place policies and procedures so that decisions to re-employ staff can be justified in terms of service need and value for money.

From London North West Healthcare NHS Trust: Chief Nursing Officer Black and Minority Ethnic (CNO BME) advisory group annual conference - Friday 27 October, London

Chaired by Professor Laura Serrant, the CNO BME advisory group is made up of more than 30 senior BME staff working in the NHS who advise the CNO on issues affecting minority ethnic staff and patients.

The conference is free to attend for nurses, midwives, AHPs and other healthcare professionals working across the NHS in England. This year's theme is ‘workforce, globalisation and inclusion.’

From NHS Property Services: new website to explain bills more clearly

This website includes: 

  • an interactive annual charging schedule with explanations of key terms used 
  • a 'Frequently Asked Questions' section
  • a film which explains the differences between facilities management and service charges

Chief executives and finance directors, if you have further queries please email

All NHS Property Services bills will be issued shortly. 

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