Provider bulletin: 31 August 2016

This fortnightly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, and foundation trust board secretaries.

Updates on the Visitor and Migrant NHS Cost Recovery Programme

Please read this letter from NHS Improvement and the Department of Health (DH) outlining the latest initiatives designed to help the NHS secure, from 2017/18, £500 million in income from overseas visitors using the NHS each year.

To help you achieve this, we’ve launched the following:

  • new e-learning modules to support finance teams with the financial practicalities of implementing the charging rules, and for clinical and frontline administrative staff to help with cost recovery 
  • changes to the Summary Care Record application (SCRa) that will allow overseas visitor managers (OVMs) to record and share information nationally across all trusts on a patient’s chargeable status
  • the Cost Recovery Support Team (CRST), which provides bespoke, time limited assistance to trusts, in collaboration with NHS Improvement 

If you have any queries on the programme please email Donna Pannell at For queries on the detailed audit methodology (for example timing) please contact Ernst and Young when you receive their notification email. 

2016/17 costing assurance audit: what can you expect?

We’ve commissioned a programme of audits of costing arrangements for 2016/17, as part of our costing transformation programme (CTP) aimed at supporting you to deliver better, more efficient outcomes. The CTP will improve the quality of costing information in the NHS, with patient-level costing (PLICS) and a single annual cost collection.

We will shortly be in contact with those trusts selected to advise that they’ve been selected for audit – if you have not heard from us by the end of October then you have not been chosen for this exercise. For those trusts selected, the auditors, Ernst and Young, will provide you with more detail. This will include terms of reference on the audit process and arrange the dates of the on-site work. 

Find out more and access the e-learning modules.

Please share this update with your OVMs, reception staff and PALS.

Health and Care Innovation Expo, 7 – 8 September, Manchester Central

If you’re heading to Expo next week, make sure you head over to Stand 79 where you can find out about improvement projects taking place across the country, and tell us about your own.

If you’ve not already booked your place, you can register for free using code EXPNHSP - register now.

You’ll have lots of opportunities to hear about and share improvement stories, including at our four pop up university sessions which we’re running over the two days. 

We’re also hosting an afternoon session with three NHS providers who will share their innovation efforts including what has and hasn’t been successful and why. Chaired by Adam Sewell-Jones, you’ll have the chance to discuss your own challenges and how we can support you to innovate.

To help keep track of the sessions you want to attend, download the Expo 2016 app to build your personal agenda and chat to other delegates about their Expo plans. 

Follow us on twitter @NHSImprovement to keep up to date. 

Keeping people safer: working in the gap between national strategy and everyday improvement, 20 October, The King’s Fund, London

Join us at this interactive partnership event, hosted by NHS Improvement, The King’s Fund and Sign up to Safety.

You’ll have the opportunity to participate in structured conversations covering frontline improvement stories, governance and safety, and the patient’s role in safety, and we’ll be asking you to discuss the critical issues of keeping people safe.

Speakers include: 

  • Professor Don Berwick, President Emeritus and Senior Fellow, IHI
  • Dr Mike Durkin, NHS National Director of Patient Safety, NHS Improvement 
  • Suzie Bailey, Director of Leadership and Quality Improvement, NHS Improvement
  • Dr Suzette Woodward, Sign up to Safety

Other events and webinars coming up

Improving the urgent and emergency care pathway: events in September

Our Emergency Care Intensive Support team is holding 2 conferences for urgent and emergency care leads in the NHS, with keynote speakers and practical improvement workshops.

Join us on 15 September in London or 22 September in Manchester to:

  • hear the latest developments on the A&E Improvement Plan 2016/17
  • hear about practical improvement interventions
  • share your experience with urgent and emergency care colleagues
  • meet with NHS Improvement colleagues and find out what national support is on offer

Non-executive director and CCG lay member knowledge sharing event: 28 September, Leeds

We’re hosting a workshop with NHS England to help NHS trust and foundation trust non-executive directors (NEDs), Clinical Commissioning Group (CCG) lay members and elected council members develop the skills and expertise needed to implement the Five Year Forward View.

Induction day for provider chairs and chief executives: 20 October, London

If you’re a newly appointed chair or chief executive for an NHS trust or foundation trust, join our induction day for an overview of our role as well as opportunities to network and build relationships with peers.

Chairs networking events

These events will give NHS trust and foundation trust chairs the opportunity to discuss the issues and challenges in their regions and network with colleagues. 

North region 1.00-4.00pm, 5 October, Quarry House, Leeds

Lyn Simpson, our North Executive Regional Managing Director will provide a regional update followed by a Q&A session.

South region 1.00-4.00pm, 24 October, Reading

Anne Eden, our South Executive Regional Managing Director, will provide a regional update followed by a Q&A session and our Chief Executive Jim Mackey will also attend.

To find out more or register for either of these events, please email

UK Health Show: 28 September, London

Visit our stand at ‘Commissioning in Healthcare’, part of the UK Health Show, which brings together senior healthcare professionals and decision makers for one day to help the NHS and the wider sector promote and improve service delivery for better healthcare outcomes across the UK.

Jim Mackey will speak at 12.30pm about the relationships between regulators and clinical commissioning groups. 

Capitated / whole population budget webinars

Join us and NHS England for the latest in this series of webinars on capitated / whole population budgets.

Shadow-testing, 2 September, 12.30-1.30pm

Find out what support is available for providers and commissioners to make progress in developing and implementing a capitated or whole population budget.

Pay for performance, 21 October, 12.30-1.30pm

Hear an overview of the national approach on pay for performance, learn more about linking payment to outcome measures and hear from a site that is making progress with pay for performance.

Other healthcare updates

From NHS Digital

Health and Social Care Network Roadshows – September 2016

NHS Digital is hosting a series of regional roadshows during September 2016 to support health and care organisations prepare for their migration from the N3 internet network to the new Health and Social Care Network (HSCN).

The roadshows are aimed at existing N3 customers, specifically those responsible for commissioning network and ICT services on behalf of health and social care organisations.

Register online today or visit NHS Digital’s website for the latest information.

Data Quality Maturity Index

NHS Digital has published the Data Quality Maturity Index (DQMI), which is the first quarterly update since the launch of the index in May 2016. It assesses the completeness and validity of data submissions from January to March 2016.

Key improvements from previous data collections include the:

  • grouping of scores by commissioner region
  • addition of the maternity services dataset
  • reporting of default values

The proportion of default values will not affect the overall DQMI score in August, but is included to highlight that overusing default values reduces the usefulness of data.

View the full index, methodology and interactive report on NHS Digital’s website. 

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