Provider bulletin: 8 February 2017

This weekly newsletter is sent to NHS trust and foundation trust chairs, chief executives, finance, medical and nursing directors, HR directors, and foundation trust board secretaries.


For action


NHS foundation trust quality reports: 2016/17 requirements

We have published details of contents and assurance requirements for NHS foundation trusts preparing their 2016/17 quality reports.

Councils of governors are responsible for selecting the ‘local’ indicator for assurance by external auditors. Further details are provided in our document setting out arrangements for assurance – please share this with your governors.

Digital outpatients

As part of our digital outpatients support programme we want to hear from trusts that have used digital delivery to improve outpatients services.  If you would like to find out more or  have an example to share that could help to spread best practice please email bernardquinn@nhs.net and let us know:

  • the challenge you wanted to address

  • the solution you developed or are developing

  • how you measured the improvement

There is significant potential for digital delivery to help transform how outpatient care is delivered and NHS Improvement launched its commitment to digital during 2016.  We have started a dedicated programme to support you to reshape outpatient care. The first wave of regional workshops has started and we are using specialists to teach you how to redesign digitally your chosen outpatient service and then, as a regional group, choose one of these to take to an alpha solution or an existing commercial product.

Webinar on nasogastric (NG) tube safety issues – 2pm-3pm Monday 6 March

Incidents of misplaced NG tubes continue to be reported to the National Reporting and Learning System (NRLS). In partnership with Sign up to Safety, our patient safety team is organising this webinar to address NG tubes safety issues and to hear about your experiences of implementing the NG tube guidance we issued last year.


For information


Operational productivity programme now expanding to community and mental health trusts

Following Lord Carter’s review into non-specialist acute hospitals’ productivity, our operational productivity team is expanding its scope to include community and mental health trusts, building on the approach of the original report. Over the coming months, the team will be engaging with community and mental health trusts and sharing key findings.


Regional updates


Midlands and East update

Masterclass: Improving bank use and reducing agency spend – Friday 24 February

Chief executives networking event – Wednesday 15 March

Please save the date - registration details coming soon.

COO networking event – Tuesday 4 April

Please save the date - registration details coming soon.

Chairs networking event: Wednesday 26 April, Leicester

Please save the date - registration details coming soon.

London update

Chairs networking event: 16 February, London

South update

Chairs networking event: 2 March, Reading


Updates from our partners

From DH: NHS visitor and migrant cost recovery programme

DH has published its consultation response which summarises respondents’ views and sets out how the Government intends to extend charging and increase cost recovery from patients not eligible for free care, including:

  • requiring NHS providers to obtain payment upfront and in full before a chargeable patient can access non-urgent treatment
  • out-of-hospital secondary care services and NHS-funded services provided by non-NHS organisations included within the services that chargeable patients will have to pay for
  • removing NHS assisted reproduction services from the range of services provided free of charge under immigration health surcharge arrangements

Information about the programme, including training and resources for providers, can be found here.

From the NHS Leadership Academy (NHSLA): Applications for Elizabeth Garrett Anderson programme now open

This programme is aimed at mid to senior clinical or non-clinical NHS leaders aspiring to lead large and complex programmes, departments, services or systems of care across the NHS, including providers, commissioning organisations, arm’s length bodies and national organisations.

Part time and spanning a two-year period, the programme leads to an NHSLA award in senior healthcare leadership and a Master’s in healthcare leadership. So far, over 2,100 leaders have participated on the programme. Nearly half of recent graduates reported a promotion during their time on the programme, and 90% attributed this directly to their learning.

Applications are open until 12pm 18 April – find out more here.  

From NHS Digital: NHS standard contract guidance

NHS Digital has published detailed technical guidance to help you deliver the NHS e-Referrals Service (e-RS) CQUIN requirements for 2017/18 (section 7). The document will guide you through the available data, and support you to make the necessary changes on your e-RS systems.

The CQUIN supports you to offer your patients the full range of available outpatient appointments by making all your services and appointment slots available on e-RS. This is important preparation for the new NHS Standard Contract provision from October 2018, when you will only need to accept referrals made through e-RS.

From NHS England: Learning disabilities webinar – 12.30pm - 1.30pm Thursday 23 February

Amy Swan, Housing Lead from the Learning Disability Programme at NHS England will be discussing ‘Transforming care and the future funding of supported housing’. She will be joined by Anne Webster, Clinical Lead, Improving Health & Quality, Learning Disability Programme at NHS England, who will talk about some of the key changes in the refreshed care and treatment review policy.

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