Provider bulletin: 8 November 2017

This weekly newsletter is sent to NHS providers' chairs, chief executives, finance, medical and nursing directors, HR directors, and board secretaries.

For action

New safe staffing improvement resources: tell us what you think

The purpose of these resources is to help providers of NHS-commissioned services, boards and executive directors to support their urgent and emergency care professionals and lead nurses implement safe staffing in line with the National Quality Board's Safe Sustainable Productive Staffing improvement resource.   

We're now seeking your views on the next set of the setting specific resources for:

If you’d like to help us shape the final version of any of these resources, please complete the survey (signposted via the web links above) by Friday 22 December.

You can access a recording of the webinar regarding the improvement resources for children and young people’s services and neonatal care here.

Our approach to Use of Resources: tell us what you think

We’re seeking your views on our proposed approach to reporting and rating how efficiently and effectively you're using resources to provide high-quality, sustainable care.

In partnership with the Care Quality Commission (CQC) we've published a joint consultation inviting you to comment on: 

  • how the CQC will turn our proposed Use of Resources rating into a final CQC rating 
  • how to combine the CQC’s trust-level quality ratings (ie safe, caring, effective, responsive and well-led) with our Use of Resources rating to produce an overall trust-level rating

This follows our recent publication of the final Use of Resources assessment framework and methodology, including how we responded to your feedback, and a brief guide which provides practical information about the assessment.

Please share your views on our proposed approach by 10 January 2017. 

More information on the proposals and how to submit a response can be found here.

2017/18 consolidated pay increase for Very Senior Managers (VSMs)

We encourage you to implement a consolidated pay award in 2017/18 for your Very Senior Managers that reflects the Senior Salary Review Body’s recommendations regarding the pay of certain Executive and Senior Managers (ESMs) in the Department of Health’s Arms’ Length Bodies.

More details can be found in this letter.

NHS ambulance trusts and NHS community trusts, please return by 30 November 2017 your completed template regarding performance related payments for VSM staff.

Join our enhanced care improvement collaborative for inpatient acute/community trusts

We're launching an enhanced care improvement collaborative in March 2018 to deliver an improved experience for critically ill or vulnerable patients in hospital. The programme will build on the learning from the pilot programme in 2015/16 and roll out best practice. 

Find out more.

Executive Directors of Nursing, please email by Friday 24 November 2017 if your trust would like to participate.

For information

Finance directors: corporate services 2016/17 data collection reminder

Our 2016-17 corporate services national data collection template is now live.

We'll use this national data to help you:

  • further understand your costs
  • understand how you compare with other providers
  • identify opportunities to deliver more efficient, better value for money corporate services.

In order for us to have this ready for you early next year, please complete and email your trust’s data collection template to by Friday 17 November.  

NHS leaders: learn from providers that have exited special measures

Four years after the introduction of special measures, we've reviewed the experience of trusts that exited the process so we can better understand why they entered special measures, what actions they took and how they implemented change to improve.

  • Find out more about the actions the most successful trusts took.


Webinar: Developing a collaborative staff bank across the Cheshire and Merseyside area

Friday 17 November

12.30pm to 1.30pm

Join this webinar to learn about the benefits and challenges of implementing a collaborative bank.

Who should attend?

  • medical, nursing, finance and human resources directors
  • temporary and medical staffing managers
  • sustainability and transformation planning managers

Webinar: new patient-level costing (PLICS) portal

Tuesday 5 December

12.30pm to 1.30pm

We've launched this portal to enable all organisations that make a PLICS return to access their information and view benchmarking data from other organisations that submit returns.

Join this webinar to:

  • learn how the portal works and the benefits of using it
  • get an update on the current development plan and key milestones

This webinar is for NHS costing, finance and transformation professionals. 

Conference: Developing medical and collaborative staff banks

Thursday 7 December


This conference bring together colleagues from across the sector to discuss their experiences implementing and using medical staff banks and collaborative staff banks.

Join us to:

  • explore the challenges and benefits of introducing or enhancing a medical or collaborative bank
  • question our leaders on the future direction in agency and bank policy
  • ask questions to colleagues who have been involved in implementing a collaborative or medical bank in their organisations

Who should attend:

  • medical, nursing, finance, human resources, and STP strategy, workforce and planning directors
  • temporary and medical staffing managers

Regional updates

London update

Chairs networking event

Friday 19 January


This event is for chairs to discuss issues and challenges and network. Steve Russell, our London Executive Regional Managing Director, will provide a regional update followed by a Q&A session. 

To register or find out more please email

Mayor of London health inequalities strategy: consultation

NHS colleagues are a key audience to respond to this consultation which closes Thursday 30 November. 

South update

Webinar: cancer collaborative - understanding complex systems and the model for improvement

Monday 27 November

12.30pm to 1.30pm

The second regional event for the NHS South Cancer Collaborative for provider cancer leads held last month covered a range of topics including the challenges of applying the cancer standards, the role of the cancer nurse advisor, the improvement journey from Barts and implementing daily cancer huddles.

Slides of presentations from the day are available here alongside a range of other materials including good practice examples for you and your cancer leads to use within your trusts to improve cancer care.

Join this next collaborative event to learn how you can continue to improve your delivery of cancer services.

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