Supporting improvements in NHS 111 services in Cornwall, Devon and Dorset

We will help make sure patients in Dorset, Devon and Cornwall receive improved NHS 111 services from South Western Ambulance Service NHS Foundation Trust.

About the trust

Concerns with the quality and safety of the trust's NHS 111 services were first raised earlier this year, and it has been working with local commissioners and stakeholders to better manage patient safety risks.

The Care Quality Commission (CQC) has published a warning notice and inspection report about the trust and we have looked into the NHS 111 services and agreed a set of actions, to make sure it is doing everything it can to fix the patient safety problems identified by this inspection. 

Next steps

We will work with the trust to address the CQC’s concerns about whether patients using its NHS 111 services are getting consistently good quality care. We also want to help the trust reduce how long patients are waiting on the phone. 

We will continue working closely with the trust to find out more about the problems it faces and ensure improvements are being made, and will take further steps if necessary for patients.

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