15 Steps Challenge

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The 15 Steps Challenge focuses on seeing care through a patient or carer’s eyes and exploring their first impressions.

This is an approach to service/quality improvement that focuses on ward (or service) ‘walkarounds’ using a ’15 steps challenge’ team that includes patients; carers; staff; and board members, the team members consider their first impressions of the ward/service from the perspective of a service user, recording how it appears; looks; sounds; smells etc. The outcomes should inform improvement actions at a ward/service and organisational level, linking into other relevant initiatives as appropriate.

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