Resources

We are currently bringing together the resources produced by the organisations and teams that form NHS Improvement. In the meantime, you can still access all of these on their legacy websites.

410 resources

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  1. Covering some of the principles involved in understanding how patients flow around your emergency care system, this session will include: why a high level flow map is the first step; what are the key data you need to know; why triage can create longer waits; and how to get flow along a pathway.

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  2. The experience based design approach is a way of bringing patients and staff together in re-designing services. This method has been developed to help frontline NHS teams make the improvements their patients really want.

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  3. Lean Thinking has been developed from the Toyota Production System and has been applied in many competitive sectors. Lean is increasingly being applied to health services in the UK and overseas to: improve the quality of patient care; improve safety; elimate delays; and reduce length of stay.

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  4. Redesigning the Interface in Camden – the case for change, outcomes based contracts and enabling different ways of measuring success. This will incorporate an evaluation of the metric Camden developed around measuring time spent at home as an outcome for our most complex patients.

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  5. Establishing an ambulatory emergency care service can be a major challenge for clinical leaders. This webinar discusses the challenges that have been encountered by members of the network and strategies for managing them.

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  6. Ambulance handover delays at hospitals have become common place. This webinar considers the reasons why and offers solutions to help resolve the problem.

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  7. The notion of risk in healthcare and associated human factors; how to take risks in acute frailty and maintain safety; and how much risk does the patient take.

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  8. A webinar explaining how we created a whole system training programme to improve the quality of hospital discharges and transfers of care for staff in the London Borough of Camden.

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  9. Part of: Rapid improvement guides for urgent and emergency care

    Organise a Multi Agency Discharge Event (MADE) that brings together the local health system to challenge and improve patient flow, delays and simplify discharge processes.

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  10. Part of: Rapid improvement guides for urgent and emergency care

    Optimise you medicines discharge process by using the five key principles that deliver effective clinical pharmacy services.

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  11. Part of: ECIP - case studies

    Provide a highly responsive service for adults with urgent care needs by delivering care as close to home as possible and minimising disruption for patients, carers and families.

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  12. Part of: ECIP - case studies

    Reduce the number of delays between care homes and the acute hospitals, and monitor patient assessments so that the patient needs are accommodated.

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  13. Part of: ECIP - case studies

    Innovate your emergency and urgency services and learn how Ipswich hospital became rated outstanding by the Care Quality Commission.

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  14. A range of case studies from both ECIP and non-ECIP systems. If you wish to share examples of good practice and innovation, please contact your ECIP cluster lead or visit the ECIST Network.

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  15. Part of: ECIP - case studies

    Discover the link between mortality and patient flow, and the key to improving flow, quality and productivity.

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