Resources

826 resources

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  1. Use plan, do, study, act (PDSA) cycles to test an idea by trialling a change on a small scale and asses its impact, building upon the learning from previous cycles in a structured way before wholesale implementation.

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  2. An overview of performance management and the tools you can use in conjunction with it to establish a formal, regular and rigorous system of data collection and usage to indicate trends and measure the performance of services

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  3. Stories told by individuals from their own perspective and in a healthcare setting can provide us with an opportunity to understand their experience of the care they have received helping us to learn the good, the bad and what could be done to improve their experience.

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  4. This tool gives guidance on how to go about creating patient information so that patients and carers are involved in their care and to improve their experience.

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  5. A simple and effective project management tool to challenge your thinking and breakdown your work into what activities can be achieved within a more manageable timescale

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  6. This tool gives guidance on how to go about creating patient information so that patients and carers are involved in their care and to improve their experience.

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  7. Pareto analysis helps you identify the changes that will yield the greatest benefits. It is particularly useful when you have to decide between many possible courses of action and resources are limited.

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  8. These tools enable you to understand the potential impact of any proposed service changes or developments.

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  9. Donabedian's (2005) 3 component approach for evaluating the quality of care underpins measurement for improvement - the 3 components are structure, process and outcomes. Measurement for improvement also includes balancing measures

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  10. Read this prior to selecting the tools to use in your approach to measurement for improvement

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  11. This mapping tool goes into more detail than conventional process mapping and also has a specific emphasis on which steps within the process add value to the patient.

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  12. Select the best approach using this overview of the different methods of mapping processes and patient journeys.

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  13. Using patient files to identify variation in journey times, helping you to understand what is happening in the pathway and how this can vary from patient to patient

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  14. Our new three-year lean programme – open to all types of providers – will support you to deliver a lean management system which recognises both the context and needs of your organisation.

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  15. This tool will give you effective strategies for managing conflict and helps you prevent or resolve attempts to derail the change process

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