Resources

900 resources

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  1. Progress reports are also known as highlight or checkpoint reports and are an essential project management discipline to ensure that stakeholders are kept up to date and progress is tracked.

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  2. Reliable design: ensure the right patient, receives the right care, in the right place, at the right time.

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  3. A technique to help you determine the type of intervention needed and help ease the introduction of any changes by helping you identify and address the concerns people have, helping them engage in your improvement work

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  4. Cancelled operations are distressing and inconvenient for patients as well as being a waste of resources and time. This tool will help you to identify the different types of cancellation and understand the reasons for them.

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  5. Used to help summarise how you will achieve objectives and by when, and can be used to identify interdependencies and possible delays in the project early on.

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  6. A leadership practice of using personal values to galvanise others into action through storytelling (Ganz, 2010).

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  7. A way of helping you to identify, prioritise and implement actions to maintain project momentum.

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  8. Similar to a project charter, but containing more detailed information, the PID gathers information needed for the project board to decide whether to go ahead with the project of not.

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  9. This explains the reasons for the project, the expectations as well as limitations which apply.

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  10. This tool provides you with a visual representation of what happens to one patient as they go through a process, measured in time which can aid in identifying constraints or rate limiting steps.

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  11. Mapping the patient journey will enable you to look for opportunities for improvement by visualising how the whole patient journey currently works and identifying points of inefficiency.

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  12. Use plan, do, study, act (PDSA) cycles to test an idea by trialling a change on a small scale and asses its impact, building upon the learning from previous cycles in a structured way before wholesale implementation.

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  13. An overview of performance management and the tools you can use in conjunction with it to establish a formal, regular and rigorous system of data collection and usage to indicate trends and measure the performance of services

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  14. Stories told by individuals from their own perspective and in a healthcare setting can provide us with an opportunity to understand their experience of the care they have received helping us to learn the good, the bad and what could be done to improve their experience.

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  15. This tool gives guidance on how to go about creating patient information so that patients and carers are involved in their care and to improve their experience.

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