Resources

1076 resources

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  1. Select the best approach using this overview of the different methods of mapping processes and patient journeys.

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  2. Using patient files to identify variation in journey times, helping you to understand what is happening in the pathway and how this can vary from patient to patient

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  3. Our new three-year lean programme – open to all types of providers – will support you to deliver a lean management system which recognises both the context and needs of your organisation.

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  4. This tool will give you effective strategies for managing conflict and helps you prevent or resolve attempts to derail the change process

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  5. This tool will help you to identify past experiences and consider their implications for planned change.

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  6. This system introduced by W Edwards Deming, consists of four areas that form 'lenses' with which to view any service improvement activity. Using this, an activity has been created that supports structured discussions about what is important in a system undergoing change.

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  7. This tool will help you to proactively plan the whole process of care and specifically focus on active discharge planning from the day of the patient's admission

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  8. This approach can help to achieve improvement in healthcare services by enabling staff to examine their own workplace and eliminate activities that do not add value

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  9. Early identification of risks and potential issues is important so they are recognised, acknowledged and mitigated where possible.

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  10. This straightforward approach shows you how to illustrate (literally draw), discuss and solve problems within your working environment.

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  11. There are a number of tools which can help you find a way of communicating with an individual in the style that best suits them. This makes it more likely that they will understand and support any improvement project.

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  12. Part of: Patient safety review and response reports , Patient safety alerts

    A summary of how we reviewed and responded to the patient safety issues you reported.

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  13. Six monthly summaries of how we reviewed and responded to the patient safety issues you reported.

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  14. 2016/17 review of the Never Events policy and framework.

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  15. A type of bar chart that is a good tool for early analysis in a project as you can use it to evaluate the distribution or variation of data over a range, eg weight, length of time, size and age

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