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  1. A leadership practice of using personal values to galvanise others into action through storytelling (Ganz, 2010).

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  2. A way of helping you to identify, prioritise and implement actions to maintain project momentum.

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  3. Similar to a project charter, but containing more detailed information, the PID gathers information needed for the project board to decide whether to go ahead with the project of not.

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  4. This explains the reasons for the project, the expectations as well as limitations which apply.

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  5. This tool provides you with a visual representation of what happens to one patient as they go through a process, measured in time which can aid in identifying constraints or rate limiting steps.

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  6. Mapping the patient journey will enable you to look for opportunities for improvement by visualising how the whole patient journey currently works and identifying points of inefficiency.

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  7. Use plan, do, study, act (PDSA) cycles to test an idea by trialling a change on a small scale and asses its impact, building upon the learning from previous cycles in a structured way before wholesale implementation.

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  8. An overview of performance management and the tools you can use in conjunction with it to establish a formal, regular and rigorous system of data collection and usage to indicate trends and measure the performance of services

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  9. Stories told by individuals from their own perspective and in a healthcare setting can provide us with an opportunity to understand their experience of the care they have received helping us to learn the good, the bad and what could be done to improve their experience.

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  10. This tool gives guidance on how to go about creating patient information so that patients and carers are involved in their care and to improve their experience.

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  11. A simple and effective project management tool to challenge your thinking and breakdown your work into what activities can be achieved within a more manageable timescale

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  12. This tool gives guidance on how to go about creating patient information so that patients and carers are involved in their care and to improve their experience.

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  13. Pareto analysis helps you identify the changes that will yield the greatest benefits. It is particularly useful when you have to decide between many possible courses of action and resources are limited.

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  14. These tools enable you to understand the potential impact of any proposed service changes or developments.

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  15. Donabedian's (2005) 3 component approach for evaluating the quality of care underpins measurement for improvement - the 3 components are structure, process and outcomes. Measurement for improvement also includes balancing measures

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