Resources

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  1. This tool gives guidance on how to go about creating patient information so that patients and carers are involved in their care and to improve their experience.

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  2. Pareto analysis helps you identify the changes that will yield the greatest benefits. It is particularly useful when you have to decide between many possible courses of action and resources are limited.

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  3. These tools enable you to understand the potential impact of any proposed service changes or developments.

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  4. Donabedian's (2005) 3 component approach for evaluating the quality of care underpins measurement for improvement - the 3 components are structure, process and outcomes. Measurement for improvement also includes balancing measures

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  5. Read this prior to selecting the tools to use in your approach to measurement for improvement

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  6. This mapping tool goes into more detail than conventional process mapping and also has a specific emphasis on which steps within the process add value to the patient.

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  7. Select the best approach using this overview of the different methods of mapping processes and patient journeys.

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  8. Using patient files to identify variation in journey times, helping you to understand what is happening in the pathway and how this can vary from patient to patient

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  9. Please note - the information provided here previously has now been superseded by the Vital Signs programme.

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  10. This tool will give you effective strategies for managing conflict and helps you prevent or resolve attempts to derail the change process

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  11. This tool will help you to identify past experiences and consider their implications for planned change.

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  12. This system introduced by W Edwards Deming, consists of four areas that form 'lenses' with which to view any service improvement activity. Using this, an activity has been created that supports structured discussions about what is important in a system undergoing change.

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  13. This tool will help you to proactively plan the whole process of care and specifically focus on active discharge planning from the day of the patient's admission

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  14. This approach can help to achieve improvement in healthcare services by enabling staff to examine their own workplace and eliminate activities that do not add value

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  15. Early identification of risks and potential issues is important so they are recognised, acknowledged and mitigated where possible.

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