Becoming ‘well-led’: NHS providers delivering significant improvements


This Care Quality Commission report reveals the journey of improvement travelled by eight providers from the perspective of staff, patients and organisations that represent them. It highlights how engaging and empowering staff has been critical in driving up quality.

The Care Quality Commission asked trusts how they had achieved improvements and looked at the steps their leaders had taken and the effect of those actions on staff and patients.

The case studies in the report support the premise of Developing People – Improving Care, which says improvement and leadership capability leads to improved care for patients and better value for money.

These trusts have all worked fantastically hard to improve the services they offer their communities. The leaders have taken the time to really listen to both their staff and patients and have reaped the benefits.

There is a lot in this report that all providers can learn from as we strive to make the kind of change we all want to see in our NHS.

Jim Mackey, Chief Executive, NHS Improvement

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