Communications and engagement toolkit: for teams in service change programmes


A toolkit for communications and engagement teams involved in health system-wide change or transformation programmes.

Toolkit: for communications and engagement teams in service change PDF, 1.9 MB

This document provides useful information on effective communications and engagement for teams going through programmes that might require service change.

Effective communications and engagement are fundamental to successfully delivering health and care system change programmes. 

This toolkit is for anyone delivering programmes such as; the Success Regime; interventions by national regulators; and local health and care economy-wide transformation programmes including new care models, and sustainable transformation planning. 

The toolkit includes:

  • a step-by-step guide to the different phases of a potential service change programme and the role of communications and engagement within it
  • a breakdown of each phase, setting out aims, approach, audience, deliverables and success criteria
  • a set of useful resources, example documentation that may be produced throughout the process and lessons learned from previous relevant work 

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