Corporate services productivity toolkit


To help NHS providers implement their corporate services transformation and to enable the NHS to share best practice, we are developing a toolkit of 'how to' guides and templates.

We expect the NHS to keep delivering high-quality, good value corporate services and to do this, organisations need to change the way corporate services are delivered in order for modernisation to be attained.

All products have been developed using subject matter expertise and feedback from trusts. You can find practical tips and case studies of strategic changes that some NHS providers have already implemented, such as consolidating services, increasing automation and shared working.

We expect the executive and project teams across providers to use these products based on their local needs. We will update this guidance regularly to reflect new information.

Available products

Baseline considerations

Setting up for success

Collaborating with others

Using technology to transform corporate services


Service specification template PDF, 267.1 KB

An editable version of the template is available below.

High-level business case template and guidance PDF, 537.2 KB

An editable version of the template is available below.

CIP opportunity list and guidance

Case studies

Hillingdon Hospitals NHS Foundation Trust case study — ICT service improvement PDF, 309.0 KB

Hillingdon Hospitals NHS Foundation Trust shares how it has transformed its ICT services

Hertfordshire, West Essex, Bedfordshire and Luton Clinical Commissioning Groups (CCGs) — not-for-profit HR PDF, 406.1 KB

Herts Valleys Clinical Commissioning Group shares how it set up a HR shared service across the sustainability and transformation partnership (STP).

Hertfordshire, Bedfordshire and Luton — information technology partnership in IT PDF, 461.6 KB

This case study shows how the type of contract used can influence the successful set up (and longer term operation) of a shared service.

Future products

  • Readiness for collaboration guidance 

Tell us how we can help

We would also like to hear about the challenges you are facing and what support tool would be beneficial. 

If you would like to share your organisation’s best practice or if you have any questions about the documents, please email

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