Creating opportunities, not barriers


This case study shows how engaging with staff and the local community helped Northern Lincolnshire and Goole NHS Foundation Trust overcome recruitment challenges and reduce healthcare support worker (HCSW) vacancies.

The trust recognised a number of flawed recruitment processes for HCSWs which, coupled with being in an isolated and coastal area with significant deprivation and low education rates, led to a significant rise in HCSW vacancies.

To address this, the trust developed an aspiration and access programme to encourage the community to explore their opportunities as new HCSWs, apprenticeships with clear pathways, and support in completing funded English and maths programmes. This helped them overcome the barriers the local workforce faced in the community and when seeking a role within the trust.

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