The framework consists of eight standards and draws on learning from organisations that have achieved an ‘outstanding’ rating from the Care Quality Commission (Appendix 1), and integrates policy guidance (Appendix 2) and best practice (Appendix 3) with opinion from patients and carers. The latter was captured through existing resources, including Healthwatch UK (2017), Patient Voices, the Alzheimer’s Society and meeting people and their carers living with dementia.
Designed to be implemented using quality improvement methodology, embodying the principle of continual learning, we recommend it forms part of your quality improvement programme. The principles of the framework apply to all services and you should adapt it to meet your local population and workforce needs.
The eight framework standards are available in a word document for you to adapt for local use.