Developing and supporting resilience in the new workforce


West Suffolk NHS Foundation Trust were competing for healthcare support workers (HCSWs) with larger, better-known hospitals nearby.

In addition, a number of HCSWs were leaving as a result of being overwhelmed by the busy working environment. To mitigate this, the trust made efforts to prepare new starters more effectively in order to make them more resilient. As a result, the percentage of staff leaving employment within 12 months fell from 27% to 10%.

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