First response service

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Cambridgeshire and Peterborough NHS Foundation Trust wanted to find an alternative to those who needed access to mental health care outside of working hours, and no provision to self-refer resulting in people accessing emergency departments (ED).

The feedback from people who use services was that ED was not a suitable environment to access help. 

In response to this, the trust set up the First Response Service — a new community-based crisis mental health service to provide timely access to safe, effective, high quality care.

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