First response service


Cambridgeshire and Peterborough NHS Foundation Trust wanted to find an alternative to those who needed access to mental health care outside of working hours, and no provision to self-refer resulting in people accessing emergency departments (ED).

The feedback from people who use services was that ED was not a suitable environment to access help. 

In response to this, the trust set up the First Response Service — a new community-based crisis mental health service to provide timely access to safe, effective, high quality care.

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