When something goes wrong with a patient’s care, NHS providers are expected to report these incidents and consider if they meet the definition of a Serious Incident. When Serious Incidents are reported an investigation, which follows guidance set out in the Serious Incident framework (2015), must be undertaken to enable organisations to understand how and why incidents occur, so that changes can be made to prevent recurrence.
We are looking for as wide a range of people, from experts in investigation to members of the public - including those who have never been connected to a patient safety incident - to share their views on how and when the healthcare system should investigate and respond to Serious Incidents.
This will inform the review of the Serious Incident framework in order to provide national guidance on the systems, processes and behaviours providers, commissioners and oversight bodies are expected to adopt to ensure we respond appropriately when things go wrong.
The engagement will remain open until 12 June 2018, and all responses will be used to shape a new Serious Incident framework.
Engagement questionnaire and supporting documents
One of the key ways we are asking people to take part is by completing our online questionnaire. To be able to understand the context behind each question you will also need to read our discussion document.
Please read this information before you start the survey.
Use this version of the questionnaire to print the questions to discuss as a group or in a meeting. However, all answers must be submitted via the online survey.
Easy read versions
Easy read versions of both the discussion document and questionnaire are available below
Recorded webex presentation
Watch our 30 minute webex video to learn more about Serious Incident investigation and the five key factors contributing to poor investigation we identify in the discussion booklet.
Events and social media
As part of our engagement programme we are hosting four workshops to bring together people associated with patient safety, from a variety of roles and backgrounds, to further explore how and when the NHS should investigate patient safety incidents:
17 May 2018, Birmingham
18 May 2018, London
7 June 2018, Leeds
8 June 2018, London
Further details and information on how to register are available on our Eventbrite page.
#WeNurses tweet chat
On Thursday 24 May we will be hosting a #WeNurses Tweetchat as a further way to engage and seek your views about how and when the healthcare system should investigate serious incidents. The chat will begin at 8pm and all are welcome to join (whether you're a nurse or not). Further details can be found here.
Once the engagement has closed we will analyse what people have told us and use that to inform a new version of the Serious Incident framework.
The revised framework will be drafted over the summer and we will continue to work with stakeholders to support its implementation. We hope to publish the new framework by the end of 2018.