The guide outlines areas for providers to focus on to improve the safety, efficiency and effectiveness of their urgent and emergency care programmes. Each section contains links to supporting resources that provide further detail.
Good patient flow is central to patient experience, clinical safety and reducing the pressure on staff. It is also essential to the delivery of national emergency care access standards. Experts consistently advocate focussing on patient flow as a key factor in providing effective health care.
The good practice guide is also accompanied by a series of case studies that offer examples of how providers have implemented some of the principles in the guide.
Please review the extent to which you have successfully implemented the guidance across your wards and departments.
The guide has been written in collaboration with and endorsed by: