Improvement directory


A list of websites that provide online improvement tools, resources or networks on health and social care.

We're currently moving all of the resources in the improvement directory to our new improvement hub. The hub contains hundreds of improvement tools, resources and ideas from across the health sector.

You can still recommend a useful tool/resource/website or tell us about your own improvement projects and stories.

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Academic Health Science Networks (AHSN)

Resources and materials relating to the Academic Health Science Networks (AHSN) and general information about healthcare improvement and innovation.

The AHSN Atlas of Solutions in Healthcare
The AHSN Atlas is a platform for the very best examples, from across the Academic Health Science Networks, of how to spread high impact innovation across the health and care system, and it features case studies from the 15 AHSNs.

Academy of Medical Royal Colleges

Quality improvement: training for better outcomes

A programme for clinicians to learn and develop skills in quality improvement and put these skills into practice.  

Resources include:

The Academy of Fabulous NHS Stuff

Best practice examples, great ideas and service solutions from the NHS which are available to all.

Emergency Care Intensive Support Team (ECIST) Network
A networked community that will share, learn, test, encourage, support and implement great urgent and emergency care practice with patients at the centre of everything.
Case studies from four of the vanguard workstreams:
  • integrated primary and acute care systems
  • enhanced health in care homes
  • multispecialty community provider
  • urgent/emergency care


Beautiful Information

Beautiful Information provides real-time information to NHS trusts to help them plan and resource clinical services to help meet hourly fluctuations in patient demand. Through a range of software tools and apps, staff can access data relating to emergency departments, inpatient performance, hospital waiting time and clinical need.

Better Care Exchange (log-in required)

Collaborative network and learning hub for health and social care professionals to enable knowledge sharing on delivering better integrated care and implementing Better Care Fund plans.

BMJ Quality

Tools and resources to help clinicians publish work on quality improvement in the BMJ Quality Improvement Reports journal.


Care Improvement Works

Care improvement and workforce resources from Social Care Institute for Excellence (SCIE), Skills for Care and National Institute for Health and Care Excellence (NICE), aligned to the Care Quality Commission (CQC) inspection process.

Commissioning Handbook

Includes useful resources for commissioners on best practice and innovation, benchmarking existing services and influencing service redesign.


East London NHS Foundation Trust

A one-stop shop for all resources, news and tools related to QI at East London NHS Foundation Trust. It contains a repository of QI tools, a library of paper and video resources, as well as details about the largest QI programme in England.

ECL Sensory Service

Specialist support delivering needs-led and person-centred services to people with sight, hearing and dual sensory impaired people, their families, carers and the wider community.

Services focus on prevention, early intervention and maximising independence, with the goal of improving outcomes for people with sensory impairments.

The Edge

A free social platform committed to finding, sharing, curating and creating the boldest and most innovative new ideas in health and care, brought to you by the Horizons Group in NHS England. Aims to support colleagues in health and care to think differently about how effective change practice can lead to better outcomes for patients.

EIDO Healthcare

Library of informed consent-specific patient information to support both clinicians and patients during the informed consent process.

Emergency Care Improvement Programme (ECIP) 

ECIP is a clinically led programme that offers intensive practical help and support to urgent and emergency care systems. The resources section contains a wide range of tools, documents, webinars and video to support your local emergency care improvement programme.


A not-for-profit organisation, providing free videos on subjects relevant to the over 60s including health. This is a developing project and you can contact Ergsy if you would like to offer help and support.

Every Birth a Safe Birth – QI resources

A list of resources to support the continuous improvement of quality in maternity and healthcare services. 

Every Birth a Safe Birth blog
A series of blogs helping to support maternity units to continuously improve clinical quality.


Foundations of Improvement Science in Healthcare (FISH)

An online course introducing the core techniques and tools of healthcare improvement.

Future Focused Finance

An initiative aiming to ensure everyone connected with NHS finance has access to the relevant skills, methods and opportunities to influence decision making in support of the provision of high-quality patient services. 

Best possible value
As part of the Future-Focused Finance programme, this work-stream provides practical tools and resources to support NHS finance business partners and NHS organisations in delivering the best possible value for patients and the public.


Healthcare Complaints Analysis Tool: a manual

This manual provides instructions on how to use the Healthcare Complaints Analysis Tool (HCAT) to analyse complaints from patients and families regarding poor healthcare experiences. HCAT enables organisational listening through aggregating individual healthcare complaints so that patient concerns can facilitate service monitoring and organisational learning. It was developed by the London School of Economics and is free to use.

Also available - open access journal article on the tool.

Healthcare Quality Improvement Partnership (HQIP)

Resources and support to help measure and improve healthcare services, especially in the areas of national clinical audit and quality improvement.

Healthcare UK 

Healthcare UK is a joint initiative of the Department of Health, the Department for International Trade and NHS England which helps UK healthcare providers to do more business overseas. Healthcare UK works with the NHS and public sector bodies to strengthen their capacity to operate and succeed internationally. 

Enhancing the NHS through international engagement
Using best practice from healthcare exporters, this resource will assist NHS organisations to develop an international strategy in order to generate a successful and sustainable international revenue stream which can used for innovation and improvement in UK patient care.

Health Education England

e-Learning for Healthcare (e-LfH)
National, quality-assured online training content for the healthcare profession in partnership with medical Royal Colleges and other professional healthcare organisations.

Recipe for Workforce Planning
An easy-to-use online tool driven by a dynamic process map; users click on each stage of the process to access resources and view the activities needed to complete that stage. The 'Recipe' is a repository for best practice and facilitates peer support through a discussion forum.

Health for Kids

Developed by Hertfordshire Community NHS Trust and Leicester Partnership NHS Trust, Health for Kids is a fun and exciting website to help children to think about how they can stay healthy and look after their health. Health experts have written the content in a way they hope children will find interesting. The website also features three very different but entertaining games to making learning about health even more fun.

The Health Foundation

Improvement projects, tools and resources
Ideas and inspiration on quality improvement, value, patient safety, person-centred care, Q initiative, winter pressures, QualityWatch, the Star approach (socio-technical allocation of resources), communications in healthcare improvement, and improvement science.

Health Quality Ontario

Quality Compass

A tool designed to support providers in improving healthcare performance. The tool includes:

  • evidence-based best practices and change ideas
  • indicators and targets
  • success stories


Implementing Recovery through Organisational Change (ImROC)

Supports local NHS and independent mental health service providers and their partners to become more ‘recovery orientated’. 


Kissing it Better

This website shares simple ideas of quick changes that can be made to improve the experiences of patients and NHS staff. 

Knowledge 4 Commissioning

Interface between NHS knowledge specialists, commissioners and public health. Showcases case studies which illustrate the contribution of knowledge specialists to commissioners.



A health and social care quality improvement platform that helps healthcare professionals collaborate and manage QI projects (subscription based).

Local Government Association (LGA)

Sector-led improvement
Resources to help local authorities help each other to continuously improve and contribute to the improvement of local government as a whole.

Resources and shared learning to help councils planning, undertaking or evaluating transformative approaches in their services or across the whole organisation.


Maternal Mental Health - Everyone's Business

Examples of excellent models for establishing perinatal mental health services in your area, and links to key guidance and practical tools.

The Medicines and Healthcare products Regulatory Agency (MHRA)

MHRA regulates medicines, medical devices and blood components for transfusion in the UK. MHRA is an executive agency, sponsored by the Department of Health

Toolkit on the risks of valproate medicines in female patients
Information about the toolkit to ensure female patients are better informed about the risks of taking valproate medicines during pregnancy.

Valproate and of risk of abnormal pregnancy outcomes: communication materials 
Children exposed to valproate in utero are at high risk of developmental disorders and congenital malformations. These resources can be used to discuss these risks with patients 

Mental Health First Aid England

An educational course which teaches people how to identify, understand and help a person who may be developing a mental health issue. In the same way as we learn physical first aid, mental health first aid teaches you how to recognise those crucial warning signs of mental ill health.

Mental Health Foundation

Prevention resources and tools to provide the right information, guidance and support to reduce the chances that individuals will develop mental health problems in their lifetime.


MINDSet is a quality improvement toolkit for people involved in providing and commissioning services for people with mental health problems. It has been designed with the involvement of a range of organisations with the aim of making continuous improvement in mental health easier. The toolkit provides a range of improvement tools and handy summaries of national policy and guidance. 


Presents headline, comparable data across the health and care systems and easy access to the sources to give commissioners, providers and professionals a central snapshot of published data, to drive improvements in the quality of care.


National Collaborating Centre for Mental Health (NCCMH)

Products to support achieving better access, including a workforce calculator, quality improvement and assessment network and programmes, and an implementation guide for commissioners of mental health services to help them deliver timely access to NICE-recommended care.

National Joint Registry for England, Wales, Northern Ireland and the Isle of Man (NJR)

Resources, data and analyses on hip, knee, ankle, elbow and shoulder joint replacement surgery. This information can be used to support decision-making in patient safety, standards in quality of care and cost effectiveness.

National Voices

National Voices is the coalition of charities and their allies that stands for people being in control of their health and care.

Narrative for person-centred coordinated care
This document underpins all of the work on person-centred care in the past three years. The Department of Health and all arm's-length bodies published a public commitment to delivering it and the document is used by providers, planners and national bodies as the definition of what ‘good’ integration and co-ordination looks like.

Six principles for engaging people and communities
Developed by the People and Communities Board with the New Care Models Team, this document sets out six principles for developing and implementing service redesign and improvement. For example, every STP must show how they have considered each of the six principles. 

NHS Atlases of Variation in Health and Health Care 

Online, interactive interrogation of routinely available data that relate to investment, activity and outcomes for the whole population in need and not just those who happen to make contact with a particular service.

NHS Digital

Access high-quality information and data on health and social care to help inform evidence-based decision-making.

NHS England

Learning Environment
Case studies highlighting good practice in commissioning, and a directory of development and commissioning support packages.

Chief Scientific Officer's Quality Improvement Champions
Case studies submitted by members of the Quality Improvement Champions Group group to promote their contribution to transforming healthcare science services out in the community, this work is helping to improve patient care.

Current health and care statistics and recent publications
NHS England publishes statistics on a range of health and care subjects. These statistics are used to inform debate, decision making and research both within government and by the wider community. 

Statistical infographic showing a snapshot of the current state of the NHS
Useful infographic showing a snapshot of the current state of the NHS  (third party provider using World Bank and NHS data)

NHS Improvement

Improvement resources
We are developing improvement tools and guides that support providers in areas such as managing capacity and demand or patient flow, developing strategy, and improving productivity.

We're also developing programmes with providers and partners on culture and leadership, emergency care improvement, and building quality and efficiency improvement capability.

NHS Improving Quality

Improvement resources
A selection of improvement tools and case studies, as well as a published 2015 directory of improvement bodies.

NHS Institute for Innovation and Improvement
An archived comprehensive online library of quality and service improvement tools.

NHS Leadership Academy

Leadership development resources for individuals and organisations in the NHS, including the healthcare leadership model, a talent management conversation tool and coaching register.

NHS Networks

An online network of over 115,000 members across the NHS to share ideas, discuss issues and connect with people with similar interests to improve the health service for all those who work in and use it.

National Institute for Health and Care Excellence (NICE)

Support to put guidance into practice and resources to help save money and make productivity gains, including a savings and productivity collection (cost saving and improvement resources) and indicators for quality improvement.

NHS Core Content Journals and Databases
Quick access to reliable information for health and social care professionals. Search journals, databases, e-books and specialist evidence.

NICE Evidence Search
Provides access to selected and authoritative evidence in health, social care and public health; it contains over 300,000 records from over 800 sources.
NICE Pathways
A visual, integrated view of everything NICE has said on a topic.

NICE Savings and productivity collection
A collection of NICE resources that can help save money and make productivity gains.

North East Transformation System

The North East Transformation System (NETS) is a "lean based" methodology developed by an improvement collaborative in North East England.

North East Transformation System (NETS) programme
Training and coaching for healthcare professionals in their lean improvement methodology. 

A quality improvement app developed in partnership with the NETS team which collects and analyses data to show how patients use services (£). 


Public Health England (PHE)

Knowledge Management Platform
Access resources and evidence for public health.

Public Health Profiles
Tools containing public health data and indicators on a wide variety of areas, including mental health, dementia and neurology, cancer services, and children and young people's health, among others.


Realising the value

An NHS funded programme to equip the health and care system to work in partnership with people and communities. Realising the Value is a collaboration between Nesta, the Health Foundation, National Voices, NAVCA, Regional Voices, Volunteering Matters and others. 

Realising the Value
The central report from Realising the Value, including 10 actions to put people and communities at the heart of health and care.

Economic modelling
A tool for commissioners that helps build business cases by assessing the potential savings of person- and community-centred approaches, as well as the wider social benefits.

Practical learning and tips
Advice on designing, embedding and spreading person- and community-centred approaches.

What the system can do
Setting out the role of national bodies in supporting the implementation and spread of person- and community-centred approaches.

New approaches to value
A new articulation of value that focuses on what matters to people and communities, including the call for a simplified outcomes framework focused on what matters to people.

Supporting self-management
Behavioural insights guide to behaviour change.

Spreading change
Behavioural insights guide to spreading person- and community-centred approaches. 

Richmond Group of charities

Case studies outlining best practice in a variety of health and care areas including dementia care and mental health. The case studies were compiled as part of a research project into the service improvement and innovation knowledge held by health and care charities in the UK.

Royal College of General Practitioners

Quality Improvement in General Practice

Information and support for GPs on making quality improvements.

Perinatal mental health toolkit

Learning and guidance to support primary care teams in caring for women with mental health problems during the perinatal period.

Royal College of Physicians

Future Hospital Programme case studies

Clinically-led case studies exploring the challenges hospitals face and describing how they were overcome.

Future Hospital Partners Network 

Access the network of people involved in The Future Hospital Programme (FHP) which was established to implement the recommendations of the Future Hospital Commission.

National Hip Fracture Database

A resource designed to help improve the delivery of care for patients having falls or sustaining fractures through effective measurement against standards and feedback to providers. The NHFD collects data on all patients admitted to hospital with hip fractures and improves their care through auditing which is fed back to hospitals through targeted reports.

Fracture Liaison Service Database (FLS-DB)

As part of an ongoing quality improvement plan for the NHS the Fracture Liaison Service Database (FLS-DB) is now live and collecting information on fragility fractures diagnosed from 1 January 2016. All organisation which treat fractures should participate in the FLS-DB.

Royal College of Surgeons

Avoiding unconscious bias - a guide for surgeons 

Guidance for doctors on how avoiding unconscious bias can in turn help them to avoid bullying behaviour, as well as advice on preventing unconscious bias when recruiting to committees and advice for mentors and supervisors. It also includes specific information for trainers and trainees and advice on appropriate behaviour in surgical environments.

Consent: supported decision-making - a good practice guide

Guidance for surgeons and doctors on consent setting out the principles for working with patients through a process of supported decision-making. This resource includes the full implications of the new legal context, and provides guidance on the discussion with the patient, the role of the consent form and how to document the consent process.


Social Care Institute for Excellence (SCIE)

A range of learning resources including e-learning and Social Care TV.

Social Care Online
The UK’s largest database of social work and social care research and information resources.

The Social Partnership Forum

Brings together several NHS organisations and the Department of Health to discuss workforce implications of policy.

This website is a hub for good practice guides and evidence, case studies and useful resources to encourage staff engagement and create a positive culture of safe, compassionate care to improve patient outcomes and organisational performance. 

Sustainable Development Unit

Online improvement tools, resources and local networks on developing a financially, environmentally and socially sustainable health and care system. Helps incorporate sustainability into the definition and delivery of quality healthcare and patient/public health outcomes. Includes a summary of the legal, financial, corporate, and other drivers to improve healthcare and the public health within environmental limits, financial limits and using all available social resources.

Systems Leadership Hub

Brings together learning from research and practice, and links this with broader insights into systems leadership around the world.


Time To Change

Get your workplace involved in England's biggest programme to challenge mental health stigma and discrimination.


Unicef – The baby friendly initiative

This initiative is designed to support breastfeeding and parent infant relationships by working with public services to improve standards of care

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    • 24 Jan

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