Improving patient flow through urgent and emergency care


We're working with national and local partners to support improvement in urgent and emergency care.

We’re publishing a series of practical resources between July and September 2017 to help health and social care systems achieve the ambitions related to urgent and emergency care in Next steps on the NHS Five Year Forward View.

These resources will support you to:

  • improve the safety, efficiency and effectiveness of your urgent and emergency care programme by implementing good practice in patient flow

  • establish effective processes to implement ‘trusted assessors' (coming soon)

  • analyse your local situation and pressure points (coming soon)

  • manage major obstacles, including workforce pressures (coming soon)

Better patient flow decreases congestion in A&E departments, gives patients a better experience and reduces pressure on staff. It is ever more important that hospitals review how to implement best practice, particularly as they plan for winter pressures.

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