Improving quality and safety in healthcare

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Providers that have been rated 'good' for safety by the Care Quality Commission (CQC) show how they are improving quality and safety in their organisations.

Reviews of CQC quality inspections show that there is room for improvement in safety across the secondary care sector and the consistency of the CQC's key lines of enquiry means we can compare the performance of providers in specific areas. 

Working with colleagues at all levels we've collected examples of improvement journeys from providers rated ‘good’ in safety with a focus on areas often identified as needing to improve.

These case studies, some supported with the original provider resources, offer practical guides to developing and spreading good practice in quality and safety, to the benefit of both patients and colleagues.

As a learning organisation, we would be grateful for feedback, as well as suggestions of local good practice that could complement our case studies. Please email any feedback and examples through to nhsi.medicaldirectorate@nhs.net using the subject line 'safety case studies'. 

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