Leading with empathy

(2)

A case study of how East Lancashire Hospitals NHS Trust are using a modern, supportive approach to staff development to successfully combat longstanding recruitment challenges and rising rates of staff turnover and absence.

With the emergency department (ED) experiencing significant sickness absence and turnover rates, the trust knew they needed to take action.

Implementing a recruitment campaign and a training and development strategy to support and nurture their staff, the ED has seen nursing vacancies reduce, and sickness absence improve significantly - with a reciprocal improvement in bank and agency spending.

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