The aim of our collaborative was to help 24 trusts improve their e-rostering practices and support them in developing the quality improvement skills for frontline staff — enabling them to learn from each other and share their learning, as well as improving the following areas:
- patient care
- staff satisfaction (better rostering and fairer staffing allocations)
- financial savings (reducing bank and agency spend and unused hours)
This report showcases best practice and successful case studies from our collaborative.
We chose four key areas of workforce efficiency that could be addressed using formal quality improvement methods and tools — based on the Institute for Healthcare Improvement’s collaborative model:
- unused hours
- unavailability or ‘headroom’
- six weeks’ approval
- increased use of the auto-roster function
The collaborative approach gave trusts an opportunity to work as a group on
improvements with the biggest impact on their efficiency goals, and in some cases their cost improvement plans.