Northumberland Tyne and Wear single point of access case study

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Northumberland, Tyne and Wear NHS Foundation Trust has implemented a single point of access (called an Initial Response Service). This was driven by an ambition to improve quality and safety, manage more patients’ care in the community and reduce the reliance on inpatient beds.

This resource is useful for providers who wish to set up single point of access for community services.

The case study shows how Northumberland, Tyne and Wear NHS Foundation Trust successfully implemented single point of access. This shared learning highlights key principles for implementing a single point of access for adult services.

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