Quality, service improvement and redesign (QSIR) tools

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This is a comprehensive collection of proven quality, service improvement and redesign tools, theories and techniques that can be applied to a wide variety of situations. You can search the collection alphabetically for a specific tool or browse groups of tools using one of four categories.

Origin of content

This online library was created in 2006 by Dr Julia R A Taylor and the ‘No Delays’ team of the NHS Institute for Innovation and Improvement. The ACT Academy refreshed this resource in 2017 and are the ongoing curators. Key contributors of this latest edition were Dr Julia R A Taylor, Stephanie Reid and Dr Alison Tweed. Any questions on the content? Please contact NHSI.ACT@nhs.net.

Tools by stage of project

Our tools, theories and techniques for implementing a service improvement project, ordered by the stage of project you are at, eg start out, handing over and sustaining etc. Find tools relevant to the different stages of your project.

Tools by type of task

Our tools, theories and techniques associated with addressing specific tasks, eg mapping the process, thinking creatively etc. Find tools by the type of task you are dealing with.

Tools by approach

Our tools, theories and techniques linked to a specific approach, eg Lean, Six Sigma, analytical tools etc. Find tools relevant to your approach.

Tools by patient pathway

Our tools, theories and techniques that relate to the stages of the patient pathway.

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Full list of tools

An A-Z list of all the tools, techniques and theories contained within our online library.

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