Reducing ambulance handover delays


Improve the quality and timeliness of ambulance handover for individual patients and for people in the community requiring an emergency ambulance.

Tactical advice to hospitals and ambulance services PDF, 204.3 KB

This resource is designed to help you improve the safety of patients in the emergency department (ED) and those waiting for ambulances at home.

Our resource will help you achieve:

  • safe transfer of high quality handover-information from paramedics directly to ED nurses/clinicians
  • timely care for patients to get the best outcomes
  • improved patient experience


  • effective patient handover from the ambulance team within 15 minutes of arrival at ED
  • ambulances being back on the road, ready to respond to further calls, 15 minutes later


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    • nhsi
    • 23 Mar '17

    resource was opened for discussion.

    • nhsi
    • 23 Mar '17

    This discussion has been closed.

    • nhsi
    • 27 Mar '17

    This discussion has been unclosed.

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