NHS Institute for Innovation and Improvement: The experience based design (EBD) approach


The EBD approach is an exciting way of bringing patients and staff together to improve care and re-design services. It was developed to help front-line NHS services make improvements their patients said they wanted.

EBD guide PDF, 10.9 MB

This guide and toolkit has been produced as a result of work that the NHS Institute for Innovation and Improvement has undertaken in collaboration with NHS organisations and external agencies, using the experience of patients, carers and staff to design better healthcare services.

The EBD approach is supported by tools and templates, many of them can be customised for your local use.

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