Culture

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Section three is about explicitly understanding and addressing how culture plays a pivotal role in improvement.

This chapter helps people understand as they strive to understand what they do in a dynamic and unpredictable world, they may find themselves held up by hidden or unacknowledged behaviour patterns and cultural conflicts.

For improvement to flourish, NHS professionals need to understand the detailed cultural issued affecting every aspect of improvement. 

Culture PDF, 1.9 MB

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