Valued care in mental health: Improving for excellence


A national model to support continuous improvement of services, drawing on the experience and skill in the mental health sector.

Many mental health service providers around England are meeting complex challenges with exceptional innovation, energy and creativity. 


We have partnered with 9 mental health trusts on improvement journeys at different stages to create a sustainable model that reflects the challenges and the lessons learned from setbacks, as well as from successful innovations and improvements. 

The aim is to offer a practical resource from those that have travelled the journey already, in the hope of supporting and encouraging other mental health trusts or any healthcare provider wishing to improve its services. 

If you have any questions or feedback please email

Working with those who use services, their families and carers should be the starting point and priority throughout any improvement journey and this resource reflects this co-productive philosophy throughout.

Valued care in mental health: Improving for excellence PDF, 13.2 MB

We believe there is a world-class model for mental health service delivery in England, the problem is that different bits of it are in different organisations. This resource provides examples of good practice which if brought together would deliver to this standard right across the whole delivery system.

The 9 trusts we have partnered with are: 
  • Northumberland, Tyne and Wear NHS Foundation Trust 
  • Cheshire and Wirral Partnership NHS Foundation Trust
  • Hertfordshire Partnership NHS Foundation Trust
  • Mersey Care NHS Foundation Trust
  • Birmingham and Solihull NHS Mental Health Foundation Trust
  • Devon Partnership NHS Trust
  • East London Foundation Trust
  • Lancashire Care NHS Foundation Trust
  • Tees, Esk and Wear Valleys NHS Foundation Trust

Thoughts so far

Working on improvement with experts by experience in a co-productive way produces the best possible outcomes for people who use services, their families and carers. I am delighted that 'valued care in mental health: improving for excellence' has quite rightly placed this as the opening chapter, reinforcing the importance of working with people who use services, their families and carers and this is a theme throughout this resource.

Paul Farmer, Chief Executive, Mind

By role modelling co-production,by working truly together, building trusting relationships with people who provide our care, we can enable change together.... I am living proof that co-production changes lives.

Iris Benson MBE, Mersey Care Foundation Trust

The positive outcomes achieved by those organisations who have and invested in a model for improvement speak for themselves.  It is evident from those who have shared their learning that quality improvement can’t be an add-on or an initiative. This resource will help those interested in improvement to start or continue their journey.

Samantha Allen, Chief Executive, Sussex Partnership NHS Foundation Trust

Working as a whole organisation to build on a culture of improvement in order to deliver high quality and safe care for people who access mental health services is what we all strive for.

Dr. Anushta Sivananthan, Consultant Psychiatrist/Medical Director, Cheshire and Wirral Partnership NHS Foundation Trust

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