Yeovil District Hospital NHS Foundation Trust — Promoting flexible working and staff development

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This case study explores how a focus on flexible working and staff development helped a trust improve their staff retention.

Yeovil District Hospital NHS Foundation Trust had the highest staff turnover in the south of England, with an average for registered nursing and midwifery staff of 22.8% in March 2017, according to Model Hospital data. This case study addresses how the trust recognised the importance of flexibility and development in improving their staff retention, highlighting:

  • how developing a ‘transfer window’ policy can allow staff to change ward and department while being supported by the trust
  • how developing pre-emptive measures such as ‘itchy feet conversations’ can prevent staff leaving
  • how managers are key to retention and need to recognise their responsibilities for creating an environment that staff enjoy working in.

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