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24 pages containing rapid improvement guide

  1. Optimise you medicines discharge process by using the five key principles that deliver effective clinical pharmacy services.

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  2. Use this guide to learn how adopting a trusted assessor model can improve the experience for the patient and reduce delayed transfers of care.

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  3. Use this visual management system to assist in the identification of wasted time in a patient’s journey. Reduce internal and external delays for in-patient wards in both acute and community settings.

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  4. Identify the right tool to use when managing the initial event of health and social care, especially for older patients with frailty.

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  5. Organise a Multi Agency Discharge Event (MADE) that brings together the local health system to challenge and improve patient flow, delays and simplify discharge processes.

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  6. Manage your emergency admissions by implementing and monitoring the 6 As - advice, access, ambulatory, acute frailty unit, acute assessment units and admission to specialty ward directly

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  7. Develop process models to meet your service potential and understand the true demand of ambulatory emergency care (AEC).

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  8. Identify and capture qualitive and quantitive information to better understand and address prolonged patient stays.

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  9. Use this guide to minimise and manage the number of patients unable to book their first outpatient appointment through the NHS e-Referral Service (e-RS).

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  10. Use the principles of the ‘Theory of Constraints’ to clearly define and govern the Expected Date of Discharge (EDD) and Clinical Criteria for Discharge (CCD)

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